AI-Powered Onboarding & Customer Success Specialist

Socket.dev; Seattle (WA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist to warmly welcome new customers post-sale, ensuring a positive first experience and setting the foundation for achieving their business objectives.

This role focuses on helping customers achieve rapid time to value while building knowledge to grow with Trusted Services and the Salesforce Platform, collaborating with customers and internal stakeholders.

Qualifications

• 2+ years of customer-facing experience in consulting, customer success, or solutions delivery
• Salesforce experience – Hands-on with Salesforce and related applications
• Bachelor's degree or equivalent in Business, Technology, or related field
• Business acumen – understand customer needs, value drivers, and success metrics
• Excellent written and verbal communication; able to engage diverse stakeholders
• Consultative expertise – guide customers through objectives, strategy, and design
• Strong relationship-building; build trusted partnerships and maintain energetic customer experience
• Technical aptitude with enterprise software and ability to learn new technologies
• Proactive, independent problem-solving and adaptability in fast-paced environments
• Fluent English for customer-facing engagements

Responsibilities

• Serve as a Salesforce subject-matter expert for Sales Cloud and drive adoption
• Own the post-sale customer welcome experience and establish trusted advisor relationships
• Deliver high-impact virtual 1:1 engagements to educate and enable customers
• Use consultative discovery to uncover business use cases and success metrics
• Provide strategic, personalized recommendations to address business challenges
• Design customized Success Paths from onboarding through value realization
• Foster collaboration with internal stakeholders and partners to drive outcomes
• Leverage AI tools and knowledge-sharing platforms to scale expertise

Skills

Customer-facing experience

Salesforce experience

Business acumen

Communication skills

Consultative expertise

Relationship-building

Technical aptitude

Problem-solving mindset

Self-directed work style

English fluency

Education

Bachelor's degree or equivalent experience

Job description

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist to warmly welcome new customers post-sale, ensuring a positive first experience and setting the foundation for achieving their business objectives.

This role focuses on helping customers achieve rapid time to value while building knowledge to grow with Trusted Services and the Salesforce Platform, collaborating with customers and internal stakeholders.