AI-Powered Legal Operations Program Manager

Amazon; Arlington (VA); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC is seeking a Program Manager to transform manual legal processes into scalable, AI-powered workflows within the AHS Legal team in Arlington, VA. You will bridge legal operations with technology, defining automation opportunities and delivering tools that raise efficiency.

You will design and pilot AI agents and no-code/low-code solutions, ensuring rigorous measurement of adoption and impact while maintaining discretion with confidential information.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree.

Responsibilities

• Own the program roadmap for legal process automation: define milestones, manage cross-team dependencies, identify risks early, and drive timely resolution or escalation to keep delivery on track.
• Evaluate, pilot, and build AI-powered tools and workflows that replace manual legal and compliance processes, measuring adoption and time savings to validate impact.
• Partner with attorneys, compliance professionals, and business teams across multiple business lines to identify trends, recurring pain points, and opportunities for automation.
• Define success metrics and build reporting frameworks that give leadership clear visibility into program health, operational efficiency, and vendor performance.
• Collaborate with other Program Managers across the organization to share best practices, avoid duplicated effort, and raise the bar on program management standards.

Skills

3+ years of program management

Experience using data & metrics

Cross-functional collaboration

Bachelor's degree

2+ years driving process improvements

Stakeholder management

Process building & scheduling

Automation / standardization

Education

Bachelor's degree

Tools

No-code/low-code tooling

AI agents / LLM workflows

Job description

Amazon.com Services LLC is seeking a Program Manager to transform manual legal processes into scalable, AI-powered workflows within the AHS Legal team in Arlington, VA. You will bridge legal operations with technology, defining automation opportunities and delivering tools that raise efficiency.

You will design and pilot AI agents and no-code/low-code solutions, ensuring rigorous measurement of adoption and impact while maintaining discretion with confidential information.