AI-Powered IT Support Engineer — Onboarding & Helpdesk

Clay (Earth); New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Clay is scaling quickly and the IT function is new. The IT Support Team will be the first point of contact for requests, the queue owner, and a key partner to the Head of IT in building out how the helpdesk operates.

You’ll triage and resolve requests, provision accounts, and ensure employees have reliable, responsive IT support. This role emphasizes building workflows, improving the ITSM platform, and scaling the function as Clay grows in a fast-moving environment, with a focus on clean queues

Qualifications

• 3–5 years in IT support or helpdesk.
• Strong service delivery instincts with clear communication.
• Hands-on experience with ITSM platforms.
• Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion.
• Familiarity with office technology: AV, networking equipment.
• Experience supporting onboarding and offboarding workflows end to end.
• Technical fluency in SaaS platforms, macOS, and IAM basics.
• AI-forward mindset: using AI tools to work faster and smarter.
• Process-oriented and able to identify improvement opportunities.
• Clear communicator trusted by employees.

Responsibilities

• Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs.
• Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and ensure smooth start/end for employees.
• Help build the helpdesk function. Define request categories, build intake workflows, and manage queues as the function scales.
• Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech.
• Administer the SaaS stack: Google Workspace, Slack, Zoom, Notion, and other core tools.
• Handle hardware logistics: provisioning, shipping, receiving, asset tracking.
• Build process, not just runbooks: document ownership and identify automation opportunities.

Skills

IT support experience

Customer service oriented

ITSM platforms

SaaS administration

Office tech knowledge

Onboarding/offboarding workflows

Clear communication

AI tools familiarity

Tools

Serval ITSM

Okta

Job description

Clay is scaling quickly and the IT function is new. The IT Support Team will be the first point of contact for requests, the queue owner, and a key partner to the Head of IT in building out how the helpdesk operates.

You’ll triage and resolve requests, provision accounts, and ensure employees have reliable, responsive IT support. This role emphasizes building workflows, improving the ITSM platform, and scaling the function as Clay grows in a fast-moving environment, with a focus on clean queues