IT Operations Engineer

Clay; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Free coaching for creativity

AI‑forward culture

Job summary

Clay is seeking an IT Operations Engineer to own the systems of record and the SaaS stack as the company scales. You will manage MDM, CMDB, asset data, and the ITAM vendor, partnering with Security and a Systems Engineer to keep our environment reliable and auditable.

This role emphasizes governance, automation, and detailed documentation. You’ll work across Okta, Jamf Pro, Google Workspace, Slack, Zoom, and other tools, helping Clay meet SOC 2 and ISO 27001 compliance as it grows.

Qualifications

• 6-8+ years in IT, with meaningful time in a senior operations, systems, or infrastructure role
• Experience operating and maintaining IT systems at scale
• Deep MDM experience: Iru, Jamf Pro, or similar
• Strong documentation and data governance skills
• Vetted understanding of SOC 2 and ISO 27001 controls

Responsibilities

• Own MDM. Run our Mac fleet in Iru, including config profiles and enrollment.
• Own the CMDB, asset data, and the ITAM vendor; ensure data accuracy.
• Own vendor management and renewals for SaaS and hardware.
• Help maintain SOC 2 and ISO 27001 benchmarks with Security.
• Administer and govern the SaaS stack: Google Workspace, Slack, Zoom, etc.
• Keep documentation current: runbooks, records, and process docs.
• Partner on change and projects; handle escalations from Support.

Skills

Senior IT operations experience

SaaS admin

Documentation

Security/compliance mindset

Strong communication

AI-forward mindset

MDM systems experience

Okta administration

Education

Bachelor's degree in Computer Science or related field

Tools

Iru MDM

Jamf Pro

Okta

Google Workspace

Slack

Zoom

Job description

About Clay

Our mission is to help organizations turn any growth idea into reality.

About Clay

Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice, not a formula. Finding and reaching your best‑fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.

In 2025, we raised a $100M Series C backed by world‑class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.

In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.

Some Things To Know About Us

• Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
• All employees can work for free with world‑class coaches who specialize in creativity, management, and more.
• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

IT Operations Engineer

About The Role

Clay is scaling fast and the IT function is new. We have an IT Support Team keeping the queue moving and a Systems Engineer building the backbone. This role sits between them and owns the operational layer that keeps everything reliable as we grow: the systems of record, the vendors, and the tooling the rest of IT depends on.

The core of this role is ownership and execution. The Head of IT sets the architecture and strategy and is building these systems out now. Your job is to operate and maintain them as they mature, with a hand in the build‑out alongside the Head of IT and the Systems Engineer. You'll partner on change management and on the projects that move IT forward, and you'll work alongside the Security team where the work overlaps. This is less about closing tickets and more about making sure the machinery IT runs on is accurate, governed, and improving.

This is a good fit if you like owning things outright, you care about getting the details right when the details are what an auditor checks, and you'd rather build a durable process than firefight the same problem twice.

What You’ll Do

Own MDM. Run our Mac fleet in Iru, including configuration profiles, zero‑touch enrollment, custom scripts, and remediation. Manage the smaller Windows footprint we continue to support. MDM is yours to operate and improve, not just maintain.

Own the CMDB, asset data, and the ITAM vendor. Maintain Clay's source of truth for assets and systems: laptops, network hardware, office ISP details, and a working map of the systems we run. That includes owning the relationship with the partner warehousing our hardware, and the procurement, shipments, deployments, and collection they handle. Once the reconciliation process is established (a build‑out you'll shape alongside the Head of IT and the Systems Engineer), you own keeping the data accurate and reconciled against our IdP and HR systems, catching and resolving drift before it becomes an audit finding.

Own vendor management and renewals. Track contracts, manage renewals before they lapse, handle license true‑ups, and keep our SaaS and hardware agreements current and accounted for.

Help maintain the compliance benchmarks. Work with the Security team and the rest of IT to keep the IT side of our SOC 2 and ISO 27001 benchmarks in good shape: offboarding rigor, access review cycles, and the evidence trail that makes those reviews defensible.

Administer and govern the SaaS stack. Handle day‑to‑day administration and governance across Google Workspace, Slack, Zoom, and our core tools: provisioning, settings, group and access hygiene, and keeping things clean enough to pass a review.

Keep documentation current. You'll own or maintain a lot of systems and process, and the team keeps its documentation up to date as it goes. Runbooks, configuration records, and process docs are a real part of the job, not an afterthought.

Partner on change and projects. Work with the Head of IT on a lightweight change management and approval process for IT changes, and contribute to the IT projects and deployments that shape how the function grows. You'll take escalations from the Support team on the systems and tooling you own.

What You’ll Bring

• 6-8+ years in IT, with meaningful time in a senior operations, systems, or infrastructure role
• A track record of operating and maintaining IT systems at scale, with the range to grow into broader ownership over time
• Deep MDM experience: hands‑on ownership of Iru, Jamf Pro, or a similar cloud MDM, including configuration profiles, zero‑touch enrollment, and scripting
• Bash scripting for macOS management, plus enough Windows MDM familiarity to manage a small footprint
• Deep day‑to‑day Okta administration: application integrations, group and access management, and real troubleshooting. You don't need to own Okta outright (we have that covered), but you should be very comfortable working in it
• Experience working within SOC 2 and ISO 27001 in an IT context: access reviews, offboarding rigor, and evidence collection
• Experience owning ITAM or a CMDB: asset tracking, inventory reconciliation, and keeping records honest across systems
• Vendor management experience: contracts, renewals, license management, and holding a vendor accountable to deliver
• Broad SaaS admin experience across Google Workspace, Slack, Zoom, and a modern stack
• Strong documentation instincts; you write things down clearly and keep them current
• AI‑forward mindset: you use AI tools to work faster and handle volume more intelligently
• Clear communicator who can hold a process line without making IT feel like a blocker

Bonus Points If You

• Have worked with Iru specifically, or launched an MDM from scratch
• Have a Jamf certification
• Hold a security or ITIL‑related certification ITIL Foundation, or anything on the security and compliance side)
• Have maintained additional compliance frameworks like HITRUST or NIST 800171
• Have built automations in Okta Workflows or a similar low‑code tool
• Have exposure to broader automation tooling and AI‑assisted workflows
• Have worked at a fast‑scaling startup where IT process was being built out

Why This Role

This is the operational ownership seat in a young IT function at a company growing fast. You'll own the systems, vendors, and data that everything else depends on, and you'll help build them out as they mature. Clay is an AI‑forward company and we want an IT operation that reflects that: disciplined where it needs to be, automated where it can be, and accurate enough to stand up to scrutiny. If you want to own IT operations at a fast‑moving company and grow with the function as it scales, this is a good fit.