IT Support Engineer

Clay (Earth); New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Clay is scaling quickly and the IT function is new. The IT Support Team will be the first point of contact for requests, the queue owner, and a key partner to the Head of IT in building out how the helpdesk operates.

You’ll triage and resolve requests, provision accounts, and ensure employees have reliable, responsive IT support. This role emphasizes building workflows, improving the ITSM platform, and scaling the function as Clay grows in a fast-moving environment, with a focus on clean queues

Qualifications

• 3–5 years in IT support or helpdesk.
• Strong service delivery instincts with clear communication.
• Hands-on experience with ITSM platforms.
• Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion.
• Familiarity with office technology: AV, networking equipment.
• Experience supporting onboarding and offboarding workflows end to end.
• Technical fluency in SaaS platforms, macOS, and IAM basics.
• AI-forward mindset: using AI tools to work faster and smarter.
• Process-oriented and able to identify improvement opportunities.
• Clear communicator trusted by employees.

Responsibilities

• Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs.
• Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and ensure smooth start/end for employees.
• Help build the helpdesk function. Define request categories, build intake workflows, and manage queues as the function scales.
• Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech.
• Administer the SaaS stack: Google Workspace, Slack, Zoom, Notion, and other core tools.
• Handle hardware logistics: provisioning, shipping, receiving, asset tracking.
• Build process, not just runbooks: document ownership and identify automation opportunities.

Skills

IT support experience

Customer service oriented

ITSM platforms

SaaS administration

Office tech knowledge

Onboarding/offboarding workflows

Clear communication

AI tools familiarity

Tools

Serval ITSM

Okta

Job description

About Clay

Our mission is to help organizations turn any growth idea into reality.We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.

Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!

About the Role

Clay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates.The core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support. Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows.This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.

What You’ll Do (Job Responsibilities)

• Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs. Employees should feel like IT is fast, reliable, and easy to work with.
• Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps.
• Help build the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function takes shape and scales.
• Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees do their best work without technology getting in the way.
• Administer the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean.
• Handle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it.
• Build process, not just runbooks. Document what you own, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work. The goal is a helpdesk that gets smarter over time.

What You’ll Bring

• 3 to 5 years in IT support, helpdesk, or a closely related role
• Strong service delivery instincts; you prioritize well, keep queues clean, and close requests with clear communication
• Hands‑on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
• Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; you've provisioned users, managed settings, and handled admin tasks across a modern SaaS stack
• Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals
• Experience supporting onboarding and offboarding workflows end to end
• Technical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks (provisioning, deprovisioning, group management)
• AI‑forward mindset: you use AI tools to work faster, handle volume more intelligently, and improve the support experience
• Process‑oriented: you notice what's inefficient and want to fix it
• Clear communicator: employees trust you and know their issues are being handled

Bonus Points If You

• Experience with Serval ITSM, either launching it or working within it day to day
• Experience at a fast‑scaling startup where IT processes were being built out
• Familiarity with Okta or similar identity platforms at a user/admin level
• Experience building workflows or automations in an ITSM or similar platform
• Exposure to broader automation tooling

Why This Role

You'll handle the most visible function in IT and have a real hand in shaping how it works. Clay is an AI-forward company and this role reflects that — we’re building a helpdesk that runs well and gets smarter over time. If you want to do solid IT support work at a fast-moving company and help build the process that makes it scale, this is a good fit.