AI-Powered Expansion Account Manager

Gusto; Atlanta (GA); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Gusto is hiring an Account Manager to own a full book of business post-sale, driving value-based retention and expansion. You will guide customers from activation to adoption, build pipeline, and position the right solutions to maximize outcomes.

Expect to influence renewal decisions and unlock expansion opportunities across a growing book of business. The role emphasizes data-driven reviews, multi-thread relationships, and leveraging AI tools to inform research, planning, and reporting as part

Qualifications

• 5+ years in a high-volume, quota-carrying customer-facing role (Account Management or Sales) with a retention/expansion mandate.
• Proven track record of driving retention and expansion revenue at scale.
• Skilled in value-based, consultative selling with strong ROI case building.
• Experience running structured account/business reviews that drive adoption and surface expansion opportunities.
• Strong business acumen with ability to forecast churn risk and expansion revenue.

Responsibilities

• Own and manage a dedicated book of business with high engagement and long-term satisfaction.
• Carry a Net Dollar Retention and expansion revenue quota for your book.
• Forecast churn risk and clearly report pipeline to leadership.

Skills

Account Management

Sales

Retention/Expansion

Value-based selling

AI tools usage

Job description

Gusto is hiring an Account Manager to own a full book of business post-sale, driving value-based retention and expansion. You will guide customers from activation to adoption, build pipeline, and position the right solutions to maximize outcomes.

Expect to influence renewal decisions and unlock expansion opportunities across a growing book of business. The role emphasizes data-driven reviews, multi-thread relationships, and leveraging AI tools to inform research, planning, and reporting as part