AI-Driven Expansion & Retention Account Manager

Gusto; Denver (CO); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Gusto is seeking an Account Manager to own a full book post-sale, driving value realization and retention. You will manage expansion opportunities, build pipeline, and align customers with AI-enabled solutions to maximize outcomes.

Ideal candidates have 5+ years in quota-driven customer roles, experience in B2B SaaS, and strong consultative selling skills to deliver ROI and sustainable growth.

Qualifications

• 5+ years in a high-volume, quota-carrying customer-facing role (Account Management, or Sales)
• B2B SaaS experience with retention/expansion mandate
• Proven track record driving retention and expansion revenue
• Value-based, consultative selling with ROI focus
• Experience running structured account reviews
• Strong business and sales acumen with quota-driven mindset
• Ability to multi-thread relationships and tell data-backed stories
• Experience integrating AI into daily workflows

Responsibilities

• Customer Ownership & Retention: Manage a dedicated Book of Business, drive adoption and satisfaction at scale.
• Revenue Growth & Expansion: Own expansion pipeline, prospect, pitch, negotiate, close, and retain accounts.
• Operational Excellence: Forecast churn risk, prioritize focus areas, report pipeline to leadership, use AI tools for planning.
• Drive structured account reviews to surface expansion opportunities and increase value realization.

Job description

Gusto is seeking an Account Manager to own a full book post-sale, driving value realization and retention. You will manage expansion opportunities, build pipeline, and align customers with AI-enabled solutions to maximize outcomes.

Ideal candidates have 5+ years in quota-driven customer roles, experience in B2B SaaS, and strong consultative selling skills to deliver ROI and sustainable growth.