CX Systems Architect: Genesys Cloud & Platform Lead

AEP Service Corporation; Columbus (OH); Vor Ort; USD 116.000 - 151.000; Vollzeit

Benefits dieser Stelle

On-site work

Zusammenfassung

American Electric Power (On-Site) is seeking an IT Consultant Senior for Customer Experience Systems Engineering. You will lead technical strategy, architecture, and engineering across contact center platforms, telemetry, and data integrations.

The role focuses on secure, scalable, observable, and maintainable solutions, guiding teams through migrations from Genesys Engage to Genesys Cloud CX. The ideal candidate combines CCaaS expertise with enterprise-scale delivery experience, strong

Qualifikationen

• You must have eight or more years of progressive experience in software development, architecture, or related fields.
• Experience translating product needs into technical options, architecture plans, and resource estimates.

Aufgaben

• Define current, transition, and future-state architecture and engineering roadmaps for Customer Experience Systems.
• Lead technical discovery, assess feasibility, risk, dependencies, and sequencing.
• Provide technical leadership for Genesy s Cloud CX migration, integration design, and production readiness.
• Promote DevSecOps, automated testing, and reliable, observable solutions.
• Oversee data flows, integrations, and identifiy security controls across platforms.

Kenntnisse

Technical leadership

Enterprise architecture

CCaaS experience

Genesys Cloud CX

APIs & data flows

Security & compliance

Ausbildung

Bachelor's degree in CS/Engineering/IS

Tools

Genesys Cloud CX

AWS

API management

Jobbeschreibung

American Electric Power (On-Site) is seeking an IT Consultant Senior for Customer Experience Systems Engineering. You will lead technical strategy, architecture, and engineering across contact center platforms, telemetry, and data integrations.

The role focuses on secure, scalable, observable, and maintainable solutions, guiding teams through migrations from Genesys Engage to Genesys Cloud CX. The ideal candidate combines CCaaS expertise with enterprise-scale delivery experience, strong