AI-Powered CX & Renewals Manager

CloudFlare; San Francisco (CA); On-site; USD 158,000 - 218,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Equity Plan

Flexible Time Off

Parental Leave

Job summary

Cloudflare in New York, NY is seeking a Manager, Customer Experience and Renewals to lead a high-performance CX team focused on post-sale journey, onboarding, retention and expansion. You will mentor CXMs, shape regional strategy, forecast demand, and drive AI-enabled workflows to automate routine tasks and uncover growth opportunities.

This role requires strong leadership and customer-centric mindset. You will collaborate with Sales, Product and Support to resolve friction points, manage

Qualifications

• Minimum of 5 years of experience in Customer Success and Renewals Sales.
• At least 2 years in a direct people management role.
• Experience scaling teams in a high-growth SaaS environment.

Responsibilities

• Directly manage and coach a team of CXMs, fostering high performance and growth.
• Oversee regional forecasting, pipeline hygiene in Salesforce, and operational workflows.
• Escalation point for complex negotiations and cross-functional alignment.

Skills

Customer Success

Renewals

People management

SaaS

AI workflows

Tools

Salesforce

Job description

Cloudflare in New York, NY is seeking a Manager, Customer Experience and Renewals to lead a high-performance CX team focused on post-sale journey, onboarding, retention and expansion. You will mentor CXMs, shape regional strategy, forecast demand, and drive AI-enabled workflows to automate routine tasks and uncover growth opportunities.

This role requires strong leadership and customer-centric mindset. You will collaborate with Sales, Product and Support to resolve friction points, manage