Customer Experience & Value Manager

Jobgether; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Jobgether, in partnership with a real estate tech SaaS firm, seeks a Customer Experience & Value Manager based in the United States. You will drive customer satisfaction, product adoption and long-term retention by helping customers unlock the platform's potential and by optimizing their workflows with measurable business outcomes.

Collaborating with Product, Engineering, Support and Customer Success teams, you will design proactive programs, leverage AI and integrations to improve operational

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience & Value Manager based in the United States.

As a Customer Experience & Value Manager, you will play a key role in driving customer satisfaction, product adoption, and long-term retention within a fast-growing SaaS environment. You will help customers unlock the full potential of an innovative AI-powered platform by optimizing their workflows and delivering measurable business outcomes. Combining technical expertise, analytical thinking, and a consultative approach, you will identify challenges and turn them into actionable solutions. Working closely with Product, Engineering, Support, and Customer Success teams, you will ensure an exceptional customer experience. You will also help customers leverage AI, automation, and integrations to improve operational efficiency. This is an exciting opportunity to contribute to the evolution of AI-driven solutions in the real estate technology industry.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Why Apply Through Jobgether

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.