AI-Powered Customer Support & Insights Specialist

Clario; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Clario is seeking a warm, clear, and technically curious Customer Support Specialist to assist customers across comments, reviews, email, and in-app channels for our mobile B2C product. You'll work with an AI agent and internal platform to answer questions, moderate conversations, investigate issues, surface bugs, and drive improvements with customer feedback.

You'll monitor live chats, emails, social comments, and app reviews, resolve account and payment questions, reproduce issues, and share

Qualifications

• Warm, clear, and curious communication.
• Technically comfortable with apps and platforms.
• Relentless about getting customers to the right outcome.

Responsibilities

• Own the AI support agent’s day-to-day performance and escalate when needed.
• Manage customer support across live chat and email.
• Monitor and respond to comments on Facebook and Instagram.
• Monitor and respond to reviews on the App Store and Google Play.
• Resolve account, subscription, payment, refund, and product questions.
• Investigate customer issues using our internal platform.
• Reproduce bugs, document findings, and coordinate resolutions.
• Identify recurring customer problems, feedback, and sentiment trends.
• Share actionable insights with product, engineering, and operations.
• Own each issue through resolution and follow up with the customer.

Job description

Clario is seeking a warm, clear, and technically curious Customer Support Specialist to assist customers across comments, reviews, email, and in-app channels for our mobile B2C product. You'll work with an AI agent and internal platform to answer questions, moderate conversations, investigate issues, surface bugs, and drive improvements with customer feedback.

You'll monitor live chats, emails, social comments, and app reviews, resolve account and payment questions, reproduce issues, and share