Customer Operations Specialist

Clario; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Clario is seeking a warm, clear, and technically curious Customer Support Specialist to assist customers across comments, reviews, email, and in-app channels for our mobile B2C product. You'll work with an AI agent and internal platform to answer questions, moderate conversations, investigate issues, surface bugs, and drive improvements with customer feedback.

You'll monitor live chats, emails, social comments, and app reviews, resolve account and payment questions, reproduce issues, and share

Qualifications

• Warm, clear, and curious communication.
• Technically comfortable with apps and platforms.
• Relentless about getting customers to the right outcome.

Responsibilities

• Own the AI support agent’s day-to-day performance and escalate when needed.
• Manage customer support across live chat and email.
• Monitor and respond to comments on Facebook and Instagram.
• Monitor and respond to reviews on the App Store and Google Play.
• Resolve account, subscription, payment, refund, and product questions.
• Investigate customer issues using our internal platform.
• Reproduce bugs, document findings, and coordinate resolutions.
• Identify recurring customer problems, feedback, and sentiment trends.
• Share actionable insights with product, engineering, and operations.
• Own each issue through resolution and follow up with the customer.

Job description

We are Clario , a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!

The Role

To support our customers across comments, reviews, email, and in-app channels within one of our mobile B2C products. You’ll work alongside an AI agent and our internal platform to answer questions, moderate conversations, investigate difficult cases, surface bugs, and turn customer feedback into improvements. We’re looking for someone warm, clear, curious, technically comfortable, and relentless about getting customers to the right outcome.

Responsibilities

• Own the AI support agent’s day-to-day performance: monitor conversations, manage escalated cases, step in when human judgment is needed, and turn recurring requests into automated workflows that can handle growing support volume.
• Manage customer support across live chat and email.
• Monitor and respond to comments on Facebook and Instagram, maintaining helpful and respectful conversations.
• Monitor and respond to reviews on the App Store and Google Play.
• Resolve account, subscription, payment, refund, and product-related questions.
• Investigate customer issues using our internal platform.
• Reproduce bugs, document findings, and coordinate resolutions with the team.
• Identify recurring customer problems, feedback, and sentiment trends.
• Share actionable insights with product, engineering, and operations.
• Own each issue through resolution and follow up with the customer.

Hiring Process

• Stage 1: Interview with HR (1h).
• Stage 2: Interview with the team.

We guarantee the privacy of any information received.

We are not just a company, we are Clario ! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!

LET’S GO TOGETHER!