AI-Powered Change & Communications Consultant

Nextens; United States; Remote; USD 79,000 - 131,000; Full time

Job summary

LexisNexis Risk Solutions in the United States is seeking a skilled communications leader to drive complex, AI-enabled change programs across a matrixed organization. You will manage multiple projects, craft targeted messaging, and align initiatives with risk and compliance requirements.

You will orchestrate multi-channel customer communications, design journeys, govern content, and collaborate with cross-functional teams to ensure consistent, impactful communications that support adoption and

Qualifications

• Equivalent professional experience or relevant education and experience.
• Experience in project or program management, including execution of complex initiatives.
• Proficiency with project management tools and Microsoft Office applications; AdaptiveWork experience preferred.
• Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred.
• Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization.
• Exceptional communication, stakeholder management, negotiation, and interpersonal skills.
• Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs.

Responsibilities

• Manage multiple concurrent communication projects as standalone initiatives or workstreams within larger programs, ensuring project deliverables and assets are completed using project management best practices.
• Coordinate and facilitate project meetings and negotiate resource needs with staffing managers while tracking project effort through project management tools.
• Plan and deliver multifaceted communications for change events, tailoring strategies to different stakeholder audiences and optimizing channels and timing.
• Orchestrate AI-enabled, multi-channel customer communications by designing and overseeing customer journeys across multiple touchpoints.
• Collaborate with cross-functional teams to ensure communication consistency and represent the Communications Center of Excellence perspective on project teams.
• Develop communication assets for a range of audiences and channels while ensuring appropriate stakeholder review and refinement of messaging.
• Enforce communication governance standards and ensure content complies with quality, compliance, and data privacy requirements.
• Leverage data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness, stakeholder adoption, and decision-making.

Skills

Project management

Stakeholder management

Communication

AI in communications

Change management

Education

Equivalent professional experience or relevant education and experience

Tools

Microsoft Office

AdaptiveWork

Job description

LexisNexis Risk Solutions in the United States is seeking a skilled communications leader to drive complex, AI-enabled change programs across a matrixed organization. You will manage multiple projects, craft targeted messaging, and align initiatives with risk and compliance requirements.

You will orchestrate multi-channel customer communications, design journeys, govern content, and collaborate with cross-functional teams to ensure consistent, impactful communications that support adoption and