AI-Driven Change & Communications Lead

RELX International; New York (NY); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

LexisNexis Risk Solutions seeks a seasoned communications leader to drive AI-enabled, multi-channel initiatives within a matrixed organization. You will manage complex programs, partner with cross-functional teams, and shape messaging for diverse audiences while ensuring governance and regulatory compliance.

The role emphasizes project execution, executive engagement, and ongoing adoption of change across business units, leveraging data-driven insights to improve outcomes.

Qualifications

• Equivalent professional experience or relevant education.
• Experience in project or program management, including execution of complex initiatives.
• Strong project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and use of AI-generated insights.
• Proficiency with project management tools and Microsoft Office applications; AdaptiveWork experience preferred.
• Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred.
• Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization.
• Exceptional communication, stakeholder management, negotiation, and interpersonal skills.
• Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs.

Responsibilities

• Manage multiple concurrent communication projects as standalone initiatives or workstreams within larger programs.
• Coordinate and facilitate project meetings and negotiate resource needs with staffing managers while tracking project effort through project management tools.
• Plan and deliver multifaceted communications for change events, tailoring strategies to different stakeholder audiences and optimizing channels and timing.
• Orchestrate AI-enabled, multi-channel customer communications by designing and overseeing customer journeys across multiple touchpoints.
• Collaborate with cross-functional teams to ensure communication consistency and represent the Communications Center of Excellence perspective on project teams.
• Develop communication assets for a range of audiences and channels while ensuring appropriate stakeholder review and refinement of messaging.
• Enforce communication governance standards and ensure content complies with quality, compliance, and data privacy requirements.
• Leverage data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness, stakeholder adoption, and decision-making.

Skills

Project management

AI-enabled communications

Stakeholder management

Executive presentation

Negotiation

Education

Equivalent professional experience or relevant education

Tools

Microsoft Office

AdaptiveWork

Job description

LexisNexis Risk Solutions seeks a seasoned communications leader to drive AI-enabled, multi-channel initiatives within a matrixed organization. You will manage complex programs, partner with cross-functional teams, and shape messaging for diverse audiences while ensuring governance and regulatory compliance.

The role emphasizes project execution, executive engagement, and ongoing adoption of change across business units, leveraging data-driven insights to improve outcomes.