AI-Powered Applications Engineering Manager

The Wrap; San Francisco (CA); Hybrid; USD 197,000 - 235,000; Full time

Job summary

Gusto is seeking an experienced Applications Systems Engineering Manager to lead the design, development, and deployment of AI-enabled solutions that enhance customer experiences. You will empower a team of 6 to architect and deliver reliable, intelligent payoff workflows.

You’ll mentor engineers, collaborate with AI scientists and product managers, and drive rapid, high-quality product launches while applying AI responsibly across customer interactions.

Qualifications

• 10+ years of total relevant technical experience.
• 2+ years of engineering management experience.
• 2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools to accelerate development.

Responsibilities

• Lead Gusto's Go To Market AI engineering team, including recruitment and empowerment of the team.
• Collaborate with AI Scientists and AI Product Managers to enable proactive AI-driven sales motions.
• Lead engineering to design, develop, and deploy AI-powered applications to enhance customer experiences.
• Work cross-functionally with engineering, product, design, and stakeholders to advance our customer service solutions.
• Leverage data to identify insights and create operational efficiencies and drive business decisions.
• Translate OKR requirements into analytical solutions for stakeholders.
• Integrate with third-party platforms (e.g., Salesforce, Zendesk) as applicable.
• Drive development of product and core platform in a fast-paced, startup environment.
• Provide technical leadership in defining product and platform solutions.
• Identify customer pain points, prototype solutions, and launch products successfully.
• Collaborate with design and product leadership to execute Gusto's vision and strategy.
• Mentor senior engineers and architects to maintain alignment and unblock progress.

Skills

Generative AI

Engineering leadership

Software engineering

AI tools

Tools

Salesforce

Zendesk

Job description

Gusto is seeking an experienced Applications Systems Engineering Manager to lead the design, development, and deployment of AI-enabled solutions that enhance customer experiences. You will empower a team of 6 to architect and deliver reliable, intelligent payoff workflows.

You’ll mentor engineers, collaborate with AI scientists and product managers, and drive rapid, high-quality product launches while applying AI responsibly across customer interactions.