AI Platform Tech Lead & Delivery Manager

Veeam Software, Inc.; United States; Remote; USD 170,000 - 316,000; Full time

Benefits offered by this job

Unlimited paid time off

Paid holidays

Medical, dental, vision coverage

401(k) with company match

Volunteer time off

Job summary

Veeam Software, Inc. is seeking a Technical Lead Manager to guide Forward Deployed Engineers delivering complex deployments of the Securiti AI platform. You will own team growth, portfolio delivery, and the customer experience from first deployment to scaled usage.

You will review architectures, guide decisions, manage escalations, and drive reusable patterns across cloud, hybrid, and on‑prem environments. Strong leadership and communication are essential to align executives and engineers across

Qualifications

• 8–12+ years in technical, customer-facing delivery roles such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting
• Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
• Strong program and delivery management skills, with experience handling multiple accounts, timelines, risks, and priorities

Responsibilities

• Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career development
• Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes
• Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
• Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues grow
• Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned
• Review solution architecture, guide complex technical decisions, and help resolve escalations
• Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructure
• Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency
• Champion AI-forward ways of working, including reusable tools and automation that improve team speed and quality
• Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer delivery
• Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operates

Skills

Team leadership

Delivery management

Client communication

Technical depth

Cloud & hybrid infra

AI tooling

Ownership mindset

Regulatory awareness

Tools

Kubernetes

Containers

Linux

Cloud platforms

Job description

Veeam Software, Inc. is seeking a Technical Lead Manager to guide Forward Deployed Engineers delivering complex deployments of the Securiti AI platform. You will own team growth, portfolio delivery, and the customer experience from first deployment to scaled usage.

You will review architectures, guide decisions, manage escalations, and drive reusable patterns across cloud, hybrid, and on‑prem environments. Strong leadership and communication are essential to align executives and engineers across