AI Platform Systems Support Engineer

ManpowerGroup; Austin (TX); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k), Plus Match

Weekly Pay

Job summary

Join ManpowerGroup as a Systems Support Specialist in Austin, TX, to provide technical support for AMD Ryzen AI Halo platforms. You'll analyze and troubleshoot issues across Windows and Linux operating systems while collaborating with engineering teams to develop effective solutions.

The role requires at least 3 years of experience in technical support, strong knowledge of platform architectures, and proficiency in scripting languages.

Qualifications

• At least 3 years of experience in technical support or similar roles.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Excellent troubleshooting skills and effective communication.

Responsibilities

• Provide technical support for AMD Ryzen AI Halo platforms.
• Analyze and troubleshoot hardware and software issues.
• Collaborate with engineering teams for diagnosis and solutions.
• Assist customers with platform configuration and performance tuning.
• Generate reports to track issue trends for improvement.

Skills

Technical support

Windows

Linux

Scripting languages

Troubleshooting

AMD platforms

Job description

Join ManpowerGroup as a Systems Support Specialist in Austin, TX, to provide technical support for AMD Ryzen AI Halo platforms. You'll analyze and troubleshoot issues across Windows and Linux operating systems while collaborating with engineering teams to develop effective solutions.

The role requires at least 3 years of experience in technical support, strong knowledge of platform architectures, and proficiency in scripting languages.