Systems Support Specialist

ManpowerGroup Global, Inc.

Austin (TX)

On-site

USD 55,000 - 58,000

Full time

7 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Weekly Pay

401(k) Plan with match

Job summary

ManpowerGroup Global, Inc. is seeking a Systems Support Specialist to join our client’s System Design Engineering team in Austin, TX.

You will provide technical support across Windows and Linux, troubleshoot hardware, firmware, drivers, and software, and collaborate with engineers to resolve issues for AMD Ryzen AI Halo platforms. The ideal candidate has 3+ years in technical support or related roles, strong scripting skills (Python, Bash, PowerShell), and excellent communication.

Qualifications

3+ years in technical support, system validation, or software support.
Strong knowledge of Windows and Linux and x86 platform architecture.
Proficiency in scripting languages such as Python, Bash, or PowerShell.
Excellent troubleshooting and customer communication skills.
Experience with AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

Responsibilities

Provide technical support for AMD Ryzen AI Halo platforms across Windows and Linux.
Analyze and troubleshoot hardware, firmware, drivers, and software issues.
Collaborate with engineering teams to diagnose root causes and develop fixes or patches.
Assist customers with platform configuration, performance tuning, and best practices for AI workloads.
Generate reports and documentation to track issue trends and support continuous improvement.

Skills

Windows

Linux

x86 architecture

Python

Bash

PowerShell

Troubleshooting

Customer communication

Tools

ROCm

AI/ML frameworks

GPU compute

Job description

Our client, a leading technology organization specializing in client hardware and software solutions, is seeking a Systems Support Specialist to join their dedicated team. As a Systems Support Specialist, you will be an integral part of the System Design Engineering team supporting innovative AMD Ryzen AI Halo platforms. The ideal candidate will demonstrate strong problem-solving skills, proactive engagement, and technical expertise, which will align successfully within the organization.

Job Title: Systems Support Specialist

Location: Austin, TX

Pay Range: $40-42/hr. on W2

What's the Job?

Provide technical support and issue resolution for AMD Ryzen AI Halo platforms across Windows and Linux operating systems.
Analyze and troubleshoot hardware, firmware, drivers, and software issues to ensure optimal platform performance.
Collaborate with engineering teams to diagnose root causes and develop effective fixes or patches.
Assist customers with platform configuration, performance tuning, and best practices for AI workloads.
Generate reports and documentation to track issue trends and support continuous improvement efforts.

What's Needed?

At least 3 years of experience in technical support, system validation, or software support roles.
Strong knowledge of Windows, Linux, and x86 platform architecture.
Proficiency in scripting languages such as Python, Bash, or PowerShell.
Excellent troubleshooting skills and ability to communicate effectively with customers and team members.
Experience supporting AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

What's in it for me?

Opportunity to work on cutting-edge AI hardware and software platforms.
Engage with a collaborative and innovative engineering environment.
Develop expertise in AI workloads, platform support, and system debugging.
Be part of a company committed to diversity, inclusion, and professional growth.
Work onsite in a vibrant Austin location with a dynamic team.

Upon completion of waiting period consultants are eligible for: