Systems Support Specialist

ManpowerGroup; Austin (TX); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k), Plus Match

Weekly Pay

Job summary

Join ManpowerGroup as a Systems Support Specialist in Austin, TX, to provide technical support for AMD Ryzen AI Halo platforms. You'll analyze and troubleshoot issues across Windows and Linux operating systems while collaborating with engineering teams to develop effective solutions.

The role requires at least 3 years of experience in technical support, strong knowledge of platform architectures, and proficiency in scripting languages.

Qualifications

• At least 3 years of experience in technical support or similar roles.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Excellent troubleshooting skills and effective communication.

Responsibilities

• Provide technical support for AMD Ryzen AI Halo platforms.
• Analyze and troubleshoot hardware and software issues.
• Collaborate with engineering teams for diagnosis and solutions.
• Assist customers with platform configuration and performance tuning.
• Generate reports to track issue trends for improvement.

Skills

Technical support

Windows

Linux

Scripting languages

Troubleshooting

AMD platforms

Job description

Our client, a leading technology organization specializing in client hardware and software solutions, is seeking a Systems Support Specialist to join their dedicated team. As a Systems Support Specialist, you will be an integral part of the System Design Engineering team supporting innovative AMD Ryzen AI Halo platforms. The ideal candidate will demonstrate strong problem-solving skills, proactive engagement, and technical expertise, which will align successfully within the organization.

Job Title: Systems Support Specialist

Location: Austin, TX

Pay Range: $40-42/hr. on W2

What's the Job?

• Provide technical support and issue resolution for AMD Ryzen AI Halo platforms across Windows and Linux operating systems.

• Analyze and troubleshoot hardware, firmware, drivers, and software issues to ensure optimal platform performance.

• Collaborate with engineering teams to diagnose root causes and develop effective fixes or patches.

• Assist customers with platform configuration, performance tuning, and best practices for AI workloads.

• Generate reports and documentation to track issue trends and support continuous improvement efforts.

What's Needed?

• At least 3 years of experience in technical support, system validation, or software support roles.

• Strong knowledge of Windows, Linux, and x86 platform architecture.

• Proficiency in scripting languages such as Python, Bash, or PowerShell.

• Excellent troubleshooting skills and ability to communicate effectively with customers and team members.

• Experience supporting AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

What's in it for me?

• Opportunity to work on cutting-edge AI hardware and software platforms.

• Engage with a collaborative and innovative engineering environment.

• Develop expertise in AI workloads, platform support, and system debugging.

• Be part of a company committed to diversity, inclusion, and professional growth.

• Work onsite in a vibrant Austin location with a dynamic team.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.