AI Platform Reliability Lead

Legora; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Global collaboration

Meaningful work

Competitive package

In-person environment

Job summary

Legora is seeking a technically adept specialist to own the hardest problems and drive root cause analysis across the platform. You will investigate escalations with logs and data, ensuring accurate reproduction steps and timely resolutions, while collaborating with Product Operations and Engineering.

You’ll serve as the AI subject-matter expert, understanding retrieval-augmented behavior and platform outputs, and translating findings for cross-functional teams in a high-stakes, follow-the-sun

Qualifications

• Experience in technical support, solutions, or platform specialist roles with strong technical focus.

Responsibilities

• Own the hardest problems: drive root cause analysis for escalations with logs, data, and system-level investigations.

Skills

Technical support

Root cause analysis

AI/LLM behavior

Technical communication

Cross-functional collaboration

Escalation management

Pattern recognition

Legal AI background

Job description

Legora is seeking a technically adept specialist to own the hardest problems and drive root cause analysis across the platform. You will investigate escalations with logs and data, ensuring accurate reproduction steps and timely resolutions, while collaborating with Product Operations and Engineering.

You’ll serve as the AI subject-matter expert, understanding retrieval-augmented behavior and platform outputs, and translating findings for cross-functional teams in a high-stakes, follow-the-sun