AI Platform Administrator: Governance & Escalations (Remote)

Sedgwick; Oregon; Ibrido; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Sedgwick is seeking an AI Platform Administrator to govern enterprise AI services including Claude, ChatGPT, and Copilot across multiple platforms. You will oversee feature rollouts, access controls, and policy enforcement while coordinating with IAM for secure access and role-based licensing.

The role requires hands-on SaaS administration experience, strong documentation, and collaboration with security and Legal teams to ensure compliant usage and data handling across Sedgwick’s enterprise

Competenze

• Bachelor's degree in IT, CS, or related field and 5+ years administering enterprise SaaS platforms.
• Experience with Microsoft 365 governance, licensing, and app governance.
• Familiarity with IAM, SSO, and SCIM provisioning.
• Strong documentation and runbook writing skills.

Mansioni

• Administer platform governance across Claude, ChatGPT, and Copilot environments.
• Triage incidents as Level 2 escalation and coordinate with IAM for access issues.
• Maintain knowledge bases, runbooks, and per-platform operational procedures.
• Support audits and compliance activities with documented evidence.

Conoscenze

Microsoft 365

SaaS administration

REST APIs

PowerShell

Python

IAM

ITSM (ServiceNow)

Formazione

Bachelor's degree in information technology or related field

Strumenti

ServiceNow

Microsoft 365 admin center

Claude / ChatGPT / Copilot governance tools

Git/Version control

Descrizione del lavoro

Sedgwick is seeking an AI Platform Administrator to govern enterprise AI services including Claude, ChatGPT, and Copilot across multiple platforms. You will oversee feature rollouts, access controls, and policy enforcement while coordinating with IAM for secure access and role-based licensing.

The role requires hands-on SaaS administration experience, strong documentation, and collaboration with security and Legal teams to ensure compliant usage and data handling across Sedgwick’s enterprise