AI Platform Support

Motion Recruitment; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Mental Health Resources

Flexible Spending Accounts

Life Insurance

Job summary

Motion Recruitment is seeking an AI Platform Support administrator for a global claims and risk management client. You will oversee administration, governance, adoption, and Level 2 support of enterprise AI platforms such as Claude, ChatGPT Enterprise, and Microsoft 365 Copilot.

In this role you will collaborate with IT, Information Security, IAM, Legal, Privacy, and business teams to enable responsible AI usage, configure access controls, manage integrations, and drive platform rollout across

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience administering enterprise SaaS or technology platforms in a large, complex, or regulated environment.
• 2+ years of experience as a Level 2 escalation/support owner for enterprise applications or platforms.
• Hands-on experience administering Microsoft 365, including admin center, licensing, and governance.
• Knowledge of SSO, SAML/federation, SCIM, provisioning, and enterprise access management.
• Experience applying least-privilege principles, access controls, and formal change-management processes.
• Experience with ITSM platforms, preferably ServiceNow, across incident, request, problem, and knowledge management.
• Ability to interpret administrative logs and use REST APIs for tasks.
• Scripting experience with PowerShell, Python, or similar.
• CLI proficiency and supporting developer tools across Windows, macOS, and Linux.
• Strong technical writing skills for runbooks and documentation.
• Strong communication and collaboration skills to explain technical concepts.

Responsibilities

• Administer and support enterprise AI platforms including Claude, ChatGPT Enterprise, and Microsoft 365 Copilot.
• Manage approved applications, connectors, plugins, extensions, Skills, custom GPTs, and AI agents under governance.
• Configure platform settings, access controls, sharing permissions, licensing, and feature availability.
• Maintain an inventory of approved AI applications, agents, GPTs, Skills, connectors, and integrations.
• Support controlled rollout of new AI capabilities, including integrations and agent-based automation.
• Partner with Information Security, IAM, Legal, Privacy, and business stakeholders to enable responsible AI.

Skills

SaaS Administration

Level 2 Support

Microsoft 365

SSO/SAML/SCIM

Change Management

ITSM (ServiceNow)

REST APIs

Scripting (PowerShell)

Technical Writing

Cross-Functional Communication

Education

Bachelor's degree or equivalent

Tools

Claude

ChatGPT Enterprise

Microsoft 365 Copilot

Job description

Benefits: Competitive benefits package, including medical, dental, vision, 401(k), PTO, and more.

About the Role

• Our client, the global leader in claims and risk management solution seeking an AI Platform Support administrator to support the administration, governance, adoption, and Level 2 technical support of enterprise AI platforms, including Claude, ChatGPT Enterprise, and Microsoft 365 Copilot.
• This role sits at the intersection of enterprise application administration, AI platform support, governance, security, and user enablement. You will serve as a primary Level 2 escalation point, troubleshoot platform and access issues, manage platform configurations and integrations, support governance and compliance requirements, and help drive successful adoption across the organization.
• The ideal candidate has experience administering enterprise SaaS platforms in a large or regulated environment and is comfortable working across IT, Information Security, IAM, Legal, Privacy, and business teams.

Key Responsibilities

AI Platform Administration & Governance

• Administer and support enterprise AI platforms including Claude, ChatGPT Enterprise, and Microsoft 365 Copilot.
• Manage approved applications, connectors, plugins, extensions, Skills, custom GPTs, and AI agents through established governance and security processes.
• Configure platform settings, access controls, sharing permissions, licensing, and feature availability.
• Maintain an inventory of approved AI applications, agents, GPTs, Skills, connectors, and integrations.
• Support the controlled rollout of new AI capabilities, including integrations and agent-based automation.
• Partner with Information Security, IAM, Legal, Privacy, and business stakeholders to ensure AI capabilities are enabled responsibly.

Level 2 Support & Troubleshooting

• Serve as the designated Level 2 escalation point for AI platform incidents and service requests.
• Troubleshoot authentication, access, licensing, provisioning, permissions, integrations, connectors, and application issues.
• Partner with IAM on SSO, federation, SCIM provisioning, group membership, and entitlement-related issues.
• Support Claude Code and other developer tooling across Windows, macOS, and Linux/WSL environments.
• Troubleshoot ChatGPT Enterprise desktop, Office add-in, connector, plugin, and workspace issues.
• Troubleshoot Microsoft 365 Copilot licensing, agent availability, grounding, indexing, and Office integration issues.
• Reproduce and document confirmed product defects and coordinate escalations with Anthropic, OpenAI, Microsoft, and other vendors.
• Maintain Level 1/Level 2 troubleshooting documentation, known-error records, knowledge articles, and platform runbooks.
• Participate in problem management, root-cause analysis, post-incident reviews, and major-incident communications.

Security, Compliance & Audit

• Monitor administrative and audit activity across enterprise AI platforms.
• Support integration of platform logs with enterprise security monitoring and compliance processes.
• Administer platform data-retention settings in accordance with organizational, Legal, Privacy, and records-management requirements.
• Support authorized data exports, compliance requests, eDiscovery, and other regulatory requirements.
• Maintain documentation and evidence for security, privacy, third-party risk, and audit reviews.
• Enforce approved data-handling and acceptable-use requirements for AI platforms.
• Maintain documented configuration baselines and ensure changes follow established change-management processes.
• Support internal and external audits with configuration, access, entitlement, and change documentation.

Adoption, Analytics & Reporting

• Produce recurring adoption and usage reporting across Claude, ChatGPT Enterprise, and Microsoft 365 Copilot.
• Track active users, utilization, feature adoption, support volume, ticket trends, and recurring platform issues.
• Consolidate metrics into cross-platform reporting for leadership.
• Gather user feedback through surveys and stakeholder discussions to measure satisfaction, productivity impact, and adoption barriers.
• Provide monthly operational reporting and quarterly business review materials to AI Technology leadership.
• Use support and adoption data to identify opportunities for configuration improvements, training, and enablement.

User Enablement & Change Management

• Support organization-wide AI training, department-level enablement, and recurring office hours.
• Develop and maintain guidance around appropriate use of each AI platform.
• Maintain self-service resources, support channels, knowledge articles, and approved AI resources.
• Partner with the AI Center of Excellence to curate approved prompts, Skills, GPTs, and agents.
• Support an internal AI champion network through training, guidance, and demonstration materials.
• Incorporate AI platform onboarding into new-hire and employee enablement programs.
• Provide feedback and recommendations following each rollout phase to improve adoption and user experience.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 5+ years of experience administering enterprise SaaS or technology platforms in a large, complex, or regulated environment.
• 2+ years of experience serving as a Level 2 escalation/support owner for enterprise applications or platforms.
• Hands-on experience administering Microsoft 365, including the Microsoft 365 admin center, licensing, service-plan assignment, and integrated application governance.
• Working knowledge of SSO, SAML/federation, SCIM, provisioning, and enterprise access management sufficient to troubleshoot access issues and partner with IAM teams.
• Experience applying least-privilege principles, access controls, and formal change-management processes.
• Experience working with an ITSM platform, preferably ServiceNow, across incident, request, problem, and knowledge management.
• Ability to interpret administrative logs and analytics and use REST APIs for administrative tasks.
• Basic scripting experience with PowerShell, Python, or similar scripting languages.
• Command-line/terminal proficiency and experience supporting developer tools across Windows, macOS, and/or Linux.
• Strong technical writing skills with experience creating runbooks, knowledge articles, support documentation, and operating procedures.
• Strong communication and collaboration skills with the ability to explain technical concepts and constraints to both technical and non-technical audiences.

Preferred Qualifications

• Experience supporting enterprise AI platforms, GenAI tools, AI assistants, or AI-powered applications.
• Experience with Claude, ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Studio, or similar enterprise AI platforms.
• Experience with AI governance, responsible AI, data privacy, security controls, or technology risk.
• Experience supporting enterprise application integrations, connectors, plugins, APIs, or agent-based capabilities.
• Experience working in a regulated or highly controlled environment.
• Experience with adoption analytics, technology enablement, or organizational change management.

Competitive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, dental, and vision insurance, with medical plan options including an HDHP with HSA
• Mental health and wellness resources, including confidential counseling and virtual support
• 401(k) savings plan with company match
• Paid time off, paid holidays, and paid parental/adoption/surrogacy leave
• Flexible Spending Accounts (FSA) and dependent care options
• Life insurance, including basic and supplemental coverage
• Short- and long-term disability insurance
• Family care and financial support resources
• Employee assistance and wellness programs
• Additional voluntary benefits, including commuter, legal services, identity theft protection, critical illness, and accident insurance