AI Platform Engagement Manager

LangChain; London (KY); Ibrido; USD 110.000 - 165.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Meals on in-office days

Descrizione del lavoro

LangChain is hiring an Engagement Manager for its Professional Services team to drive successful delivery of enterprise projects. You’ll be the main customer contact, coordinating cross-functional teams to deliver outcomes and manage multiple engagements with a focus on quality and value.

You will work in a fast-paced environment, shaping processes and methodologies while collaborating with engineers, architects, sales, and product teams.

Competenze

• 5+ years of engagement or project management experience, preferably with technical or software engagements
• Managed multiple concurrent engagements and maintained quality across all of them
• Experience with enterprise customers and direct customer-facing communication
• Coordinated cross-functional teams including engineers, architects, product
• Proficient with project management tools such as Linear, Jira, Asana, or similar
• Handled scope changes and complex stakeholder dynamics
• Start-up DNA: thrive in fast-paced, ambiguous environments
• Natural communicator: clear, direct, effective with technical teams and executives

Mansioni

• Manage full engagement lifecycle from SOW review through closeout, including planning, execution, risk and scope management, and handoff
• Serve as primary customer contact, deliver status updates, manage expectations, escalations, and scope changes
• Manage 5–8 concurrent technical engagements while maintaining quality and deadlines
• Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams
• Proactively identify risks and issues, develop mitigations, track resolution, ensure quality

Conoscenze

Engagement management

Project management

Enterprise customers

Cross-functional coordination

PM tools

Stakeholder management

Startup DNA

Communication

Strumenti

Linear

Jira

Asana

Descrizione del lavoro

LangChain is hiring an Engagement Manager for its Professional Services team to drive successful delivery of enterprise projects. You’ll be the main customer contact, coordinating cross-functional teams to deliver outcomes and manage multiple engagements with a focus on quality and value.

You will work in a fast-paced environment, shaping processes and methodologies while collaborating with engineers, architects, sales, and product teams.