AI Outcome Customer Engineer II — Enterprise AI Architect

Google LLC; Chicago (IL); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Sick time benefits

Maternity leave & Baby bonding

Job summary

Google LLC is hiring an AI Outcome Customer Engineer II in the Forward Deployed Engineering group to architect, debug, and drive delivery of enterprise AI solutions. You will bridge pre-sales and post-sales work, shaping solutions around adoption and rapid activation within customer IT ecosystems.

You’ll collaborate with GTM AI teams and leverage Vertex AI, Gemini models, and connectors to deliver secure integrations with data residency and identity safeguards.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Responsibilities

• Partner with account teams and practice Customer Engineers during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Skills

cloud native architecture

Java

C++

Python

Education

Bachelor’s degree or equivalent practical experience

Tools

APIs

ECMs

Identity providers

Job description

Google LLC is hiring an AI Outcome Customer Engineer II in the Forward Deployed Engineering group to architect, debug, and drive delivery of enterprise AI solutions. You will bridge pre-sales and post-sales work, shaping solutions around adoption and rapid activation within customer IT ecosystems.

You’ll collaborate with GTM AI teams and leverage Vertex AI, Gemini models, and connectors to deliver secure integrations with data residency and identity safeguards.