AI Operations Transformation Leader

Trustly; New York (NY); In loco; USD 200.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible paid time off

Medical insurance

FSA & HSA plans

Home office setup allowance

Internet stipend

401k match

Parental leave

Descrizione del lavoro

Trustly is seeking an AI Operations Transformation Lead for the AI Transformation team in New York. You will rebuild business workflows around Claude, partnering with Customer Operations, Finance, Legal, People, and Go-to-Market to realize cost savings, cycle-time reductions, and reclaimed capacity.

You’ll own hands-on execution across high-priority areas, adapting to changing problems and scale. You will design and deploy Claude-based workflows, gather requirements from stakeholders, and mentor

Competenze

• Advanced daily user of Claude or a similar AI assistant with workflows used by others.
• Hands-on experience building automated workflows with AI, low-code, or integration tools.
• Strong ability to gather requirements from stakeholders who don’t yet know what they need.
• 6+ years in operations, process improvement, business analysis, or a similar field.
• Track record running complex cross-functional processes or programs.
• Comfortable building and tracking operational metrics and explaining them to Finance.
• Curious, motivated to learn, and excited to build.
• Experience in regulated or financial services is a nice-to-have.
• Lean or Six Sigma certification.
• Familiarity with Claude Code, MCP, or scripting.
• Experience leading change with frontline teams, including training and communication.

Mansioni

• Run discovery with business teams to capture requirements and baselines.
• Build AI workflows in Claude using projects and connectors for repeatable use.
• Iterate quickly based on stakeholder feedback.
• Manage cross-team processes with clear owners and decisions.
• Set baselines and track speed and quality metrics for workflows.
• Build a financial case for each change and validate with Finance.
• Decide what can be built with Claude and what needs IT/engineering support.
• Flag workflows involving regulated decisions and route to Legal/Compliance.
• Train teams on new workflows and hand over operations.
• Turn builds into reusable patterns for others.

Conoscenze

Claude user

Workflow automation

Requirements gathering

Cross-functional collaboration

Operations metrics

Problem solving

Strumenti

Claude Code

Low-code tools

Scripting

Descrizione del lavoro

Trustly is seeking an AI Operations Transformation Lead for the AI Transformation team in New York. You will rebuild business workflows around Claude, partnering with Customer Operations, Finance, Legal, People, and Go-to-Market to realize cost savings, cycle-time reductions, and reclaimed capacity.

You’ll own hands-on execution across high-priority areas, adapting to changing problems and scale. You will design and deploy Claude-based workflows, gather requirements from stakeholders, and mentor