AI Operations & QA Specialist

EarnIn; Mountain View (CA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

EarnIn is seeking a thoughtful AI Operations Specialist to scale Agent AI across Customer Care. This is not an engineering role; it sits at the intersection of AI systems, frontline support, and operational rigor to ensure high-quality resolutions at scale.

You will translate human support judgments into system-level instructions, define AI operating procedures, and drive validation frameworks with Product, Engineering, and external vendors.

Qualifications

• 3–5 years of relevant experience in operations, QA, product operations, support tooling, or adjacent roles.
• Analytical mindset with strong problem-solving skills grounded in critical thinking and execution.
• Experience translating human judgment into structured processes and documented SOPs.

Responsibilities

• Design and maintain AI Operating Procedures (AOPs/SOPs) that define how Agent AI should behave across supported use cases.
• Translate human-agent judgment into structured system logic, mapping actions, edge cases, and expected outcomes.
• Inspect and reference APIs, system actions, and integration flows directly within documentation.
• Continuously update SOPs as product functionality and use cases evolve.
• Partner with Product, Engineering, and vendors to iterate on performance and improve customer experience.

Skills

Operations

QA

Product operations

Support tooling

Analytical thinking

Documentation

Tools

APIs

Technical documentation

Job description

EarnIn is seeking a thoughtful AI Operations Specialist to scale Agent AI across Customer Care. This is not an engineering role; it sits at the intersection of AI systems, frontline support, and operational rigor to ensure high-quality resolutions at scale.

You will translate human support judgments into system-level instructions, define AI operating procedures, and drive validation frameworks with Product, Engineering, and external vendors.