AI Operations Program Manager: Enterprise AI Delivery

Cengage Group; Wilmington (DE); On-site; USD 117,000 - 187,000; Full time

Job summary

Cengage Group in Wilmington, Delaware, seeks a Program Manager, AI Operations to direct the management of AI initiatives, ensure delivery quality, and promote responsible adoption across our operations.

You will coordinate cross-functional teams, govern vendor engagements, and build scalable processes that boost efficiency and security while collaborating with Legal, Privacy, Security, Procurement, Product, Engineering, and Operations.

Qualifications

• 5+ years of program management, operations, governance, or cross-functional technology delivery.
• Experience managing enterprise operational programs or cross-functional initiatives.
• Working knowledge of FERPA, GDPR, CCPA, and other privacy regulations.
• Experience coordinating contracts, DPAs, MSAs, or vendor governance processes.
• Strong attention to detail and operational rigor.
• Excellent collaboration with Legal, Procurement, Security, Product, Engineering, and Business teams.
• Ability to move quickly without compromising rigor.
• Strong written and verbal executive communication skills.

Responsibilities

• Direct management of enterprise AI initiatives, pilots, vendor onboarding, and governance activities.
• Coordinate vendor risk assessments for AI tools, platforms, and integrations.
• Coordinate the third-party AI intake process including security, privacy, and contract review.
• Build and maintain the criteria matrix for AI vendor approvals and connector decisions.
• Partner with Procurement on AI contracts, DPAs, and commercial terms.
• Maintain the approved AI vendor list and periodic reassessment cadence.
• Establish and maintain program governance artifacts including intake workflows, decision logs, action tracking, status reporting, and executive updates.
• Coordinate collaborators across AI Enablement, Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams.
• Track program achievements, dependencies, risks, and operational readiness across AI initiatives.
• Support operational scaling of AI enablement activities including onboarding, documentation, communications, and process standardization.

Skills

Program management

Operations

Governance

Privacy/regulatory know-how

Vendor governance

Contract coordination

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in business or IT

Job description

Cengage Group in Wilmington, Delaware, seeks a Program Manager, AI Operations to direct the management of AI initiatives, ensure delivery quality, and promote responsible adoption across our operations.

You will coordinate cross-functional teams, govern vendor engagements, and build scalable processes that boost efficiency and security while collaborating with Legal, Privacy, Security, Procurement, Product, Engineering, and Operations.