AI Operations Program Lead

Cengage Group; Honolulu (HI); On-site; USD 117,000 - 187,000; Full time

Job summary

Cengage Group is seeking a Program Manager, AI Operations in the United States to direct AI initiatives and ensure smooth delivery across our operations. You will promote AI adoption, govern vendor engagements, and work with Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams to drive efficiency.

The role emphasizes building governance artifacts, managing risk, and coordinating enterprise AI programs to scale AI enablement and operational excellence at Cengage.

Qualifications

• Bachelor's degree in business, information systems, program management, technology, or related field.
• 5+ years of experience in program management, operations, governance, compliance operations, or cross-functional technology delivery.
• Experience managing enterprise operational programs or cross-functional initiatives.
• Knowledge of FERPA, GDPR, CCPA, and other privacy regulations.
• Experience coordinating contracts, DPAs, MSAs, or vendor governance processes.
• Excellent collaboration with Legal, Procurement, Security, Product, Engineering, and Business teams.

Responsibilities

• Manage the operational cadence for enterprise AI initiatives, pilots, vendor onboarding, and governance activities.
• Conduct and coordinate vendor risk assessments for AI tools, platforms, and integrations.
• Coordinate the third-party AI intake process including security, privacy, and contract review.
• Build and maintain the criteria matrix for AI vendor approvals and connector decisions.
• Partner with Procurement on AI contracts, DPAs, and commercial terms.
• Maintain the approved AI vendor list and periodic reassessment cadence.
• Establish and maintain program governance artifacts including intake workflows, decision logs, action tracking, status reporting, and executive updates.
• Coordinate collaborators across AI Enablement, Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams.
• Track program achievements, dependencies, risks, and operational readiness across AI initiatives.
• Support operational scaling of AI enablement activities including onboarding, documentation, communications, and process standardization.

Skills

Program management

Operations

Governance

Privacy regulations

Vendor governance

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in business/IS/PM/tech related field

Job description

Cengage Group is seeking a Program Manager, AI Operations in the United States to direct AI initiatives and ensure smooth delivery across our operations. You will promote AI adoption, govern vendor engagements, and work with Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams to drive efficiency.

The role emphasizes building governance artifacts, managing risk, and coordinating enterprise AI programs to scale AI enablement and operational excellence at Cengage.