AI Operations Lead: Scalable Workflows & Onboarding

Ngo Consulting Partners; United States; Remote; AUD 110,000 - 140,000; Part time

Job summary

Ngo Consulting Partners seeks a Technical Operations Lead to design and implement repeatable workflows that ensure accuracy and reliability of AI and data-driven products across customer configurations and internal processes.

This hands-on, high-impact role partners with engineers and product teams to scale operations, monitor performance, and drive continuous improvement in a fast-moving startup environment.

Qualifications

• 4-7+ years of professional experience in technical operations or program management.
• Strong organizational and project-tracking skills with the ability to manage multiple concurrent workstreams.
• Familiarity with software or data pipelines, validation workflows, and customer onboarding processes.
• Proficiency with project tracking and documentation tools (e.g., Jira, Confluence, etc).
• Ability to interpret and work with technical artifacts such as JSON schemas, configuration files, or pipeline logs.
• Experience defining and monitoring operational metrics and translating data into process improvements.
• Excellent written and verbal communication skills; comfortable interfacing with both engineers and external stakeholders.
• Highly detail-oriented with a process-driven mindset and bias for follow-through.
• Comfortable leveraging AI tools to augment and optimize day-to-day tasks.
• Comfortable working in small, fast-moving technical teams.

Responsibilities

• Customer Launch Coordination: Oversee setup of new customer configurations for product launches, line-of-business expansions, and sales demos.
• Lead planning, tracking, and execution of validation efforts across internal teams and customers.
• Serve as a customer-facing contact for customer configuration updates.
• Define and document key internal operational metrics (e.g., validation turnaround, onboarding cycle time, accuracy rate).
• Work with Product & Engineering to instrument and automate metric tracking in dashboards or monitoring tools.
• Review metrics regularly to identify bottlenecks, inefficiencies, and improvement opportunities.
• Establish and maintain process documentation, templates, and checklists for repeatable execution of validation, configuration, and delivery workflows.
• Contribute to internal operational playbooks and cross-functional onboarding materials.
• Propose and drive process or tooling enhancements to improve speed, quality, and visibility.
• Serve as a customer-facing contact for operational incidents or configuration issues impacting validation or customer environments.
• Coordinate triage and resolution across product, engineering, and QA teams.
• Maintain an incident log to track root causes, timelines, and follow-up actions.
• Communicate incident status, timelines, and resolutions to stakeholders and customers.
• Organize post-incident reviews to capture lessons learned and process improvements.

Skills

Project tracking

Stakeholder management

Operations management

Jira

Confluence

Data pipelines

JSON schemas

Documentation

Process improvement

Startup environment

Tools

Jira

Confluence

CI/CD concepts

Job description

Ngo Consulting Partners seeks a Technical Operations Lead to design and implement repeatable workflows that ensure accuracy and reliability of AI and data-driven products across customer configurations and internal processes.

This hands-on, high-impact role partners with engineers and product teams to scale operations, monitor performance, and drive continuous improvement in a fast-moving startup environment.