AI Operations Lead: Portfolio & Launch Leader

Jobicy; United States; Hybrid; USD 142,000 - 290,000; Full time

Job summary

Toast IQ seeks an AI Operations Lead to connect AI strategy with execution across product, design, engineering, marketing, sales and support. You’ll shape how the AI portfolio comes together, launch it, and drive adoption, turning signals into better product and commercial decisions.

This cross‑functional, hands‑on leadership role requires strong judgment, exceptional communication, and a track record of turning ambiguous work into tangible outcomes.

Qualifications

• Fluent with AI products and patterns in B2B and consumer markets.
• 5+ years of experience in product operations, business operations, go-to-market strategy, or product marketing, with experience working alongside product and engineering teams.
• Demonstrated ownership of complex or emerging products from development through launch, internal enablement, customer adoption, and ongoing market learning.
• Exceptional written and verbal communication, including the ability to turn complex information into a clear narrative for customers, go-to-market teams, and senior leaders.
• Track record of building repeatable, cross-functional operating models.
• Strong product and commercial judgment, with the ability to translate technical capabilities into clear customer value and compelling market narratives.
• Ability to move fluidly between strategy and execution, from shaping a portfolio narrative or launch plan to improving a demo, creating enablement, resolving a readiness gap, or synthesizing customer feedback.

Responsibilities

• Create visibility across Toast’s broader AI efforts and run portfolio ops.
• Build Toast’s AI presence. Partner with product, design, engineering, and marketing to make Toast’s AI products, technical insights, customer outcomes, and talent more visible through launches, customer stories, product and engineering content, and social channels both internally and externally.
• Turn high‑impact ideas into action. Identify opportunities to accelerate Toast’s AI strategy, develop a strong point of view on what we should do, and have the ownership to run at the best ideas, bringing the right people together and driving the work from concept to tangible outcome
• Help shape the AI portfolio strategy. Partner with product and business leaders to define target customers, priority use cases, positioning, packaging, sequencing, and launch plans across Toast’s AI portfolio.
• Build an AI‑powered engine that gets smarter over time. Use AI to continuously synthesize customer insights, product performance, market shifts, and changes in the underlying technology, turning signals from across the business into actions that improve our products, priorities, and how we bring them to customers.
• Turn a fast‑moving AI market into an advantage. Stay up on what’s happening in AI and help translate emerging patterns into implications for Toast’s strategy

Skills

AI products understanding

B2B & consumer markets

Product operations

Go-to-market strategy

Executive communication

Ambiguity tolerance

Cross-functional leadership

Education

BA/BS or equivalent practical experience

Job description

Toast IQ seeks an AI Operations Lead to connect AI strategy with execution across product, design, engineering, marketing, sales and support. You’ll shape how the AI portfolio comes together, launch it, and drive adoption, turning signals into better product and commercial decisions.

This cross‑functional, hands‑on leadership role requires strong judgment, exceptional communication, and a track record of turning ambiguous work into tangible outcomes.