AI/ML Supportability Tech Lead - Cloud Platform

Google

Sunnyvale (CA)

On-site

USD 150,000 - 217,000

Full time

2 days ago

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Job summary

Google in Sunnyvale, CA seeks a senior technical leader to shape AI/ML product support and strategy. You will align technical teams with customer needs, drive platform enhancements, and guide troubleshooting across large-scale Google Cloud services.

Expect working with product and engineering teams to improve reliability, tooling, and customer experience. The role emphasizes leadership, architecture insight, and the ability to influence across groups.

Qualifications

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management).
Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
Experience leveraging AI to build, read, and debug code (any language).

Responsibilities

Partner with Support, Engineering, and cross‑functional leadership to define and drive strategic roadmap for technical support innovation in the AI/ML portfolio.
Understand customer issues and advocate for their needs with internal teams to improve support and products.
Resolve technical troubleshooting and mitigate complex systemic problems for customers.
Define future state of support processes, telemetry, tooling, and operational readiness.
Oversee launch readiness and excellence for new AI/ML products and identify opportunities to transform the support experience.