AI/ML Support Lead, Cloud Platform — Equity & Bonus

Google

Austin (TX)

On-site

USD 150,000 - 217,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Google Cloud Platform team is seeking a senior technical solutions leader to define and drive strategic AI/ML support innovations. You will partner with Support, Engineering, and cross‑functional leadership to shape a roadmap for reliable, scalable AI-enabled services.

You will apply deep expertise in AI, cloud platforms, and customer engineering to advocate for customer needs and guide product teams. The role offers a competitive package and impact across Google’s AI products.

Qualifications

Bachelor's degree or equivalent practical experience in STEM fields.
9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management).
Experience with Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
Experience leveraging AI to build, read, and debug code (any language).

Responsibilities

Partner with Support, Engineering, and other cross‑functional leadership to define and drive the strategic roadmap for technical support innovation across the AI/ML product portfolio.
Understand customer issues, advocate for their needs with internal teams to deliver support and products.
Resolve technical troubleshooting and mitigate complex systemic problems faced by customers.
Design the future state of technical support and customer experience by defining new standards for support processes, telemetry, tooling, and operational readiness.
Oversee support launch readiness and excellence for new AI/ML products and identify opportunities to transform the support experience.