AI/ML Supportability Technical Lead - Elevate Support

Google Inc.; Austin, Sunnyvale (TX, CA); On-site; USD 150,000 - 217,000; Full time

Job summary

Google Cloud Platform seeks a Supportability Technical Lead for AI/ML to drive strategic support innovations and cross‑functional alignment. You will partner with Support and Engineering to improve debuggability and customer outcomes, shaping the future of AI‑driven products.

Responsibilities include leading initiatives from design to delivery, influencing architecture for better supportability, and guiding AI-based tooling across teams. This role offers growth in a dynamic, global environment.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management).
• Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
• Experience leveraging AI to build, read, and debug code (any language).

Responsibilities

• Partner with Support, Engineering, and other cross‑functional leadership to define and drive the strategic roadmap for technical support innovation and agility across the AI/ML product portfolio.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
• Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
• Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
• Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Skills

Technical leadership

AI/ML expertise

Mentoring

Problem solving

Supportability

Web technologies

Generative AI

AI model training

Education

Bachelor's degree in STEM or equivalent practical experience

Tools

ADK

Job description

Google Cloud Platform seeks a Supportability Technical Lead for AI/ML to drive strategic support innovations and cross‑functional alignment. You will partner with Support and Engineering to improve debuggability and customer outcomes, shaping the future of AI‑driven products.

Responsibilities include leading initiatives from design to delivery, influencing architecture for better supportability, and guiding AI-based tooling across teams. This role offers growth in a dynamic, global environment.