AI Governance and Controls Lead

Bank of America; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Business Control Manager to lead internal control discipline and operational excellence across a Line of Business or Enterprise Control Function. You'll drive adherence to enterprise-wide standards and support QA processes, monitoring controls, and remediation initiatives.

In this role, you will translate AI strategy into practical requirements, oversee governance for AI-enabled solutions, and lead cross-functional collaboration with risk, compliance, and audit teams

Qualifications

• Minimum of 5 years of experience in Audit, Compliance, or Risk within a large financial services company.
• Experience supporting AI governance and oversight activities with responsible AI principles and risk management practices.
• Ability to operate effectively in ambiguity and build a function or team from the ground up.
• Demonstrated success leading large-scale control, testing, or operating model transformation initiatives.
• Strategic, logical thinker with ability to craft messaging for senior management.
• Excellent interpersonal and relationship-building skills with collaboration and influence.
• Experience or ability to build/improve processes for ongoing improvement.
• Effective project management with proactive execution.
• Strong communication with leadership, Risk, and Audit.
• Highly organized and detail oriented.

Responsibilities

• Represent GEAR in enterprise AI and Copilot governance forums and workgroups.
• Translate AI strategy and risk expectations into practical requirements for stakeholders.
• Lead assessment of risk and control design and effectiveness to support Client Operations.
• Identify AI opportunities that improve processes and strengthen controls.
• Manage AI initiative pipeline from ideation to benefits measurement and scale.
• Coordinate risk assessments, approvals, and stakeholder engagement for AI solutions.
• Lead governance routines, metrics, and executive reporting.
• Define and monitor adherence measures and remediation progress.
• Support control monitoring and testing with results evaluation and action tracking.
• Identify procedural improvements and coaching needs across processes.
• Provide leadership reporting and align with operations, legal, risk, compliance, audit.
• Advise business leaders on control effectiveness and remediation strategies.
• Establish governance routines and escalation protocols for timely decisions.
• Perform monitoring and testing of controls and QA practices for business continuity.
• Lead implementation of optimized controls and QA practices.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning

Continuous Improvement

Engagement

Influence

Strategic Thinking

Talent Development

Data Analysis

Decision Making

Monitoring & Testing

Problem Solving

Quality Assurance

Responsible AI

Operational Excellence

Job description

Bank of America is seeking a Business Control Manager to lead internal control discipline and operational excellence across a Line of Business or Enterprise Control Function. You'll drive adherence to enterprise-wide standards and support QA processes, monitoring controls, and remediation initiatives.

In this role, you will translate AI strategy into practical requirements, oversee governance for AI-enabled solutions, and lead cross-functional collaboration with risk, compliance, and audit teams