AI-First Solutions Support Engineering Manager

Cacheflow; United States; On-site; USD 144,000 - 198,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) Retirement Savings Plan

Flexible paid time off

Job summary

Cacheflow is seeking a Solutions Support Engineer Manager to lead a technical team in providing exceptional customer support. This role requires a mix of technical knowledge, leadership skills, and the ability to leverage AI to enhance support operations.

You will manage and coach a team of engineers, ensuring they are equipped to solve technical challenges. With a focus on continuous improvement, you'll help implement processes and strategies that contribute to customer success and team productivity.

Qualifications

• 1+ years of experience managing external technical support teams.
• 5+ years of hands-on, technical experience in customer support or related role.
• 5+ years experience with Cloud technologies (Azure, AWS, GCP).

Responsibilities

• Manage, develop, coach and mentor a team of Technical Support Engineers.
• Guide the team through technical training and additional learning needs.
• Drive projects to improve team productivity, processes or procedures.

Skills

Experience with AI technologies

Managing external technical support teams

Cloud technologies (Azure, AWS, GCP)

Kubernetes and system virtualization

Networking fundamentals

Job description

Cacheflow is seeking a Solutions Support Engineer Manager to lead a technical team in providing exceptional customer support. This role requires a mix of technical knowledge, leadership skills, and the ability to leverage AI to enhance support operations.

You will manage and coach a team of engineers, ensuring they are equipped to solve technical challenges. With a focus on continuous improvement, you'll help implement processes and strategies that contribute to customer success and team productivity.