AI-First Data & AI Support Engineering Leader

Cacheflow; Plano (TX); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Diversity and inclusion commitment

Job summary

Cacheflow is seeking a Sr. Manager for the Data & AI Support Engineering team in Plano, Texas. You will lead a team of Technical Solutions Engineers to resolve complex customer issues and implement AI-first operational innovations.

Your extensive experience with large-scale Data & AI applications, including Apache Spark and distributed technologies, will be critical in achieving operational excellence and enhancing customer outcomes.

The role involves building AI-enabled workflows and collaborating closely with Engineering teams for support innovation.

Qualifications

• 10+ years of experience with large-scale Data & AI applications.
• Hands-on experience in AI tools for troubleshooting and root-cause analysis.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and scale the AI-first Data & AI Support Engineering organization.
• Drive AI-first support transformation initiatives.
• Build and scale reusable AI-enabled workflows and automations.

Skills

Python

Java

Scala

Apache Spark

AI-enabled support workflows

Distributed systems troubleshooting

Data processing systems

Cloud platforms (AWS, Azure, GCP)

Job description

Cacheflow is seeking a Sr. Manager for the Data & AI Support Engineering team in Plano, Texas. You will lead a team of Technical Solutions Engineers to resolve complex customer issues and implement AI-first operational innovations.

Your extensive experience with large-scale Data & AI applications, including Apache Spark and distributed technologies, will be critical in achieving operational excellence and enhancing customer outcomes.

The role involves building AI-enabled workflows and collaborating closely with Engineering teams for support innovation.