AI-Driven IT Engineer: Automation & Support (Hybrid, SF)

Wwshemi; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Perplexity is seeking an IT Engineer at its San Francisco office. You will join a small, fast-moving IT team to build automations and provide day-to-day support across hardware, accounts, and SaaS apps.

You will use AI tooling daily to optimize workflows, tune our ticketing system, and promote self-service. The role covers endpoint management, IAM, and IT backend projects in a hybrid, office-based environment.

Qualifications

• 3+ years of experience in IT help desk and systems administration.
• Experience with macOS and Google Workspace.
• Experience with Google Workspace, Okta, ideally Okta Workflows
• Experience using AI coding tools and scripting languages like Bash or Python.
• Familiarity with MDM like Iru or Intune is a plus.
• A methodical approach to root-cause troubleshooting and strong interest in automating away repetitive tasks.
• Clear, friendly communication and enjoyment in helping people.

Responsibilities

• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
• Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
• Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
• Build and promote self-service tools across the company.
• Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.

Skills

IT support

Systems administration

macOS

Communication

Automation

Tools

Google Workspace

Okta/Okta Workflows

Bash

Python

Intune

MDM (Iru)

Job description

Perplexity is seeking an IT Engineer at its San Francisco office. You will join a small, fast-moving IT team to build automations and provide day-to-day support across hardware, accounts, and SaaS apps.

You will use AI tooling daily to optimize workflows, tune our ticketing system, and promote self-service. The role covers endpoint management, IAM, and IT backend projects in a hybrid, office-based environment.