IT Engineer

Perplexity; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Perplexity is hiring an IT Engineer in San Francisco. You will join a small, high-impact IT team and help build AI-native platforms that automate IT tasks at scale. You’ll support hardware, accounts, and SaaS apps while crafting self-service tools and automations to keep everyone productive.

The role is hybrid at our San Francisco office and requires strong problem-solving, a pragmatic automation mindset, and excellent communication to help people daily.

Qualifications

• 3+ years of IT help desk and systems administration experience.
• Experience with macOS and Google Workspace.
• Experience with Google Workspace, Okta, ideally Okta Workflows.
• Experience using AI coding tools and scripting languages like Bash or Python.
• Familiarity with MDM like Intune is a plus.
• Methodical root-cause troubleshooting and automation mindset.
• Clear, friendly communication and enjoyment in helping people.

Responsibilities

• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
• Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
• Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
• Build and promote self-service tools across the company.
• Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.

Skills

MacOS experience

Google Workspace

Okta / Okta Workflows

Bash / Python scripting

AI tooling usage

Root-cause troubleshooting

Clear communication

Tools

MDM like Intune

Job description

At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to turn knowledge into action, and behind all of that is the technology infrastructure that keeps a fast-moving company running.

We're looking for an IT Engineer who is early in their career and wants to learn and grow quickly. You'll join a small, high-impact IT team and help build the systems and automations that keep everyone moving. We want someone who ramps fast, reaches for AI first and doesn't wait to be told what to fix. You'll use AI tools daily to build a world-class AI-native IT platform.

This role is hybrid at our San Francisco office.

What you'll do:

• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
• Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
• Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
• Build and promote self-service tools across the company.
• Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.

Qualifications:

• 3+ years of experience in IT help desk and systems administration, ideally in a fast-growing startup.
• Experience with macOS and Google Workspace.
• Experience with Google Workspace, Okta, ideally Okta Workflows
• Experience using AI coding tools and scripting languages like Bash or Python.
• Familiarity with MDM like Iru or Intune is a plus.
• A methodical approach to root-cause troubleshooting and strong interest in automating away repetitive tasks.
• Clear, friendly communication and enjoyment in helping people.