AI Field Deployment Engineer - On-Site Cambridge

Entrada Ventures; Cambridge (MA); On-site; USD 153,000 - 180,000; Full time

Job summary

Entrada Ventures seeks a Forward Deployed Engineer to embed with a strategic customer and run our software in production within their AI data center. You will solve deployment and operational challenges, translating field learnings into new product features with our engineering team.

The role requires building deep customer relationships, delivering hands-on technical work, and guiding feature rollouts while collaborating across R&D and customer teams. Travel and on-site work are expected.

Qualifications

• 5+ years in hands-on infrastructure engineering with direct customer exposure.
• Proven AI data center experience deploying and operating GPU/XPU clusters with high-speed interconnects and workloads.
• Strong software problem-solving and production scripting in Python and Bash.
• Hands-on experience with AI infrastructure software such as Kubernetes, Slurm, Tinkerbell, Canonical MaaS, or observability stacks.
• Deep proficiency with Linux, containers, and APIs.

Responsibilities

• Serve as the dedicated technical owner for a strategic customer's production deployment.
• Work hands-on in the customer’s AI data center environment (GPU/XPU clusters, high-speed fabrics, schedulers, orchestration).
• Lead integration, troubleshooting, performance tuning, and root-cause analysis for production issues.
• Guide customers through software upgrades, cluster expansion, and feature rollouts.
• Build runbooks and automation tailored to the customer environment.
• Foster relationships with the customer’s infrastructure, SRE, and platform teams to align delivery with product roadmap.

Skills

Infrastructure engineering

Python

Bash

Linux

SRE/Platform engineering

Customer engagement

Travel willingness

Education

Bachelor's or Master's degree in Computer Engineering/CS/EE

Tools

Kubernetes

Slurm

Tinkerbell

Canonical MaaS

Prometheus

Grafana

OpenTelemetry

Job description

Entrada Ventures seeks a Forward Deployed Engineer to embed with a strategic customer and run our software in production within their AI data center. You will solve deployment and operational challenges, translating field learnings into new product features with our engineering team.

The role requires building deep customer relationships, delivering hands-on technical work, and guiding feature rollouts while collaborating across R&D and customer teams. Travel and on-site work are expected.