AI-Enhanced ServiceNow Developer for ITSM/CSM

Hearst; Dallas (TX); On-site; USD 105,000 - 145,000; Full time

Job summary

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Developer to design, develop, and maintain modular solutions on the ServiceNow platform across ITSM, CSM, and related capabilities. The role emphasizes AI-assisted development, automation tooling, and collaboration with platform owners, architects, and stakeholders.

The ideal candidate has 3+ years in ServiceNow development, with experience in ITSM, ITOM, and APIs, and a strong focus on scalable, secure, user-focused solutions.

Qualifications

• 3+ years as a ServiceNow Developer.
• Experience ITSM (Incident, Problem, Change, Service Catalog).
• Experience with ITOM: Event Management, CMDB, Discovery, Service Mapping.

Responsibilities

• Align ServiceNow capabilities to business strategy and roadmap.
• Develop, test, and implement new capabilities on the ServiceNow platform.
• Assist with upgrades, action skipped changes, and create/run tests.
• Stay current on ServiceNow products and integrated technologies.

Skills

ServiceNow development

ITSM/CSM

ITOM/CMDB

Scripting in ServiceNow

API integrations

Agile/Scrum

AI-assisted development

Team collaboration

Education

Bachelor's degree in technical field

ServiceNow System Administration

ServiceNow certifications (plus)

Tools

Flow Designer

Discovery

Transform Maps

ATF

Job description

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Developer to design, develop, and maintain modular solutions on the ServiceNow platform across ITSM, CSM, and related capabilities. The role emphasizes AI-assisted development, automation tooling, and collaboration with platform owners, architects, and stakeholders.

The ideal candidate has 3+ years in ServiceNow development, with experience in ITSM, ITOM, and APIs, and a strong focus on scalable, secure, user-focused solutions.