AI Engineer: Prompting & Fine-Tuning for Customer Service

T-MOBILE USA, Inc.

Factoria (WA)

On-site

USD 81,000 - 161,000

Full time

4 days ago

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Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Annual bonus

Job summary

T-Mobile USA, Inc. in Washington State seeks an AI Model Engineer to develop and optimize AI models for customer service automation, applying prompt engineering and fine-tuning to boost reliability and efficiency.

You will collaborate with cross-functional teams to deploy AI-driven enhancements into production systems, improving customer interactions and satisfaction through advanced AI capabilities. This role offers growth in a dynamic, customer-focused environment with opportunities to

Qualifications

Bachelor's degree or equivalent in CS, engineering, or related field.
Preferred: CS or Engineering background.
<2 years developing and optimizing AI models, especially for customer service automation.
<2 years applying AI techniques such as prompt engineering and fine-tuning.
<2 years collaborating with cross-functional teams to deploy AI solutions.

Responsibilities

Apply prompt engineering to improve AI model performance for customer service automation.
Collaborate with cross-functional teams to deploy AI enhancements into production systems.
Support development and optimization of AI models to meet goals.
Contribute to AI system architecture to improve customer interactions.
Ensure reliability, accuracy, and efficiency of AI applications in customer service.
Fine-tune AI models to boost performance and user satisfaction.
Handle other duties/projects as assigned by management.