AI Enablement & Platform Training Lead

Cerity Partners; Northern, New York (KY, NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Cerity Partners seeks a Digital Enablement & AI Specialist to join the Digital Workplace team, translating AI capabilities into practical guidance and structured training for the firm. You will develop resources for Microsoft 365, Box, Zoom, Claude, and related tools, delivering onboarding and ongoing enablement across colleagues.

The role requires strong communication skills, experience in training, and the ability to manage multiple projects in a fast-changing environment, with some travel for

Qualifications

• Bachelor's degree or equivalent practical experience in Information Systems, Instructional Design, Communications, Business or related field.
• 5+ years of experience in application training, digital adoption, tech education, technology support or related function.
• Experience in client or customer service or user-facing technology role.
• Ability to create clear, accessible documentation, short-form videos, and training materials for non-technical audiences.
• Proficiency with Microsoft 365 suite; working familiarity with Zoom and Box.
• Demonstrable AI skills/prompt libraries or AI certifications.
• Strong verbal and written communication skills; able to train and present to colleagues at all levels.
• Ability to manage multiple concurrent projects and content areas independently.

Responsibilities

• Design, build, and maintain a centralized library of platform how-to-guides, videos, playbooks, prompt libraries and self-service resources covering the firm’s productivity and collaboration stack.
• Collaborate with other platform teams on cross-functional workflows where the productivity stack intersects with other firm applications.
• Develop and deliver a structured technology onboarding program for new colleagues, in partnership with Human Capital and IT support.
• Conduct live training sessions virtually, with minor travel for in-person initiatives.
• Maintain training content currency with platform feature releases, especially AI-related updates.
• Design and deliver training initiatives to support new platform rollouts and cross-platform updates.
• Maintain a centralized AI Hub or resource library and track training completion and adoption patterns.

Skills

Training & enablement

Technical writing

AI tool knowledge

Microsoft 365

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree in Information Systems, Instructional Design, Communications, Business or related field

Tools

Zoom

Box

Confluence

Asana

Job description

Cerity Partners seeks a Digital Enablement & AI Specialist to join the Digital Workplace team, translating AI capabilities into practical guidance and structured training for the firm. You will develop resources for Microsoft 365, Box, Zoom, Claude, and related tools, delivering onboarding and ongoing enablement across colleagues.

The role requires strong communication skills, experience in training, and the ability to manage multiple projects in a fast-changing environment, with some travel for