AI Enablement & Operations Specialist

Cars.com; Chicago (IL); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Home Office Stipend

Generous PTO

Paid Holidays

Volunteer Day

Recharge Day

Job summary

Cars Commerce is seeking an Operations Enablement Specialist to design, integrate, and optimize processes across the Operations organization. You will link strategy to execution and partner with product, IT, and operations to operationalize new features and initiatives.

A growing part of the role is AI enablement; you will serve as the resource for AI project intake, coordination, and cross-functional guidance, helping teams identify use cases and adopt tools responsibly.

Qualifications

• 3-5 years in operations, process improvement, or related role.
• Experience designing business processes across cross-functional teams.
• Hands-on familiarity with AI tools and generative AI.
• Strong PM skills; manage multiple initiatives with minimal supervision.
• Excellent analytical and problem-solving abilities; translate concepts clearly.
• Experience with Salesforce; workflow automation knowledge a plus.
• Collaborative by nature; builds relationships to move work forward across teams.

Responsibilities

• AI project intake and cross-functional guidance across the organization.
• Develop and maintain AI intake processes, evaluation frameworks, and documentation.
• Track status and impact of active AI initiatives across Operations.
• Create AI enablement resources like playbooks and training materials.
• Design and implement new operational processes to improve efficiency.
• Integrate workflows across products, teams, and systems.
• Communicate process changes and project updates to stakeholders at all levels.
• Test processes prior to rollout and address gaps before they affect customers.

Skills

Operations management

Process improvement

Project management

Cross-functional collaboration

Analytical thinking

Clear communication

Tools

Salesforce

Job description

Cars Commerce is seeking an Operations Enablement Specialist to design, integrate, and optimize processes across the Operations organization. You will link strategy to execution and partner with product, IT, and operations to operationalize new features and initiatives.

A growing part of the role is AI enablement; you will serve as the resource for AI project intake, coordination, and cross-functional guidance, helping teams identify use cases and adopt tools responsibly.