AI Enablement Lead: Optimize Operations with AI Workflows

Harmonic; San Jose (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Harmonic is seeking an AI Enablement Specialist to design and maintain AI workflow assets, while coordinating with process owners to realize measurable operational improvements. The role sits between business and platform teams, focusing on configuring, testing, documenting, and sustaining AI workflows without producing production software.

The ideal candidate will have hands-on experience with AI tooling, Python scripting, and strong communication, enabling adoption of enabled workflows across

Qualifications

• 3+ years in a business analyst, process improvement, IT enablement, solutions consultant, or similar role.
• Demonstrated hands-on experience configuring AI assistants or agentic tooling.
• Ability to read and modify existing Python or shell scripts and understand API documentation.
• Proven ability to document a business process and identify where it breaks down.
• Strong written communication for non-technical staff.
• Comfort working with stakeholders who are skeptical of AI tooling, and willingness to recommend against AI where it isn't the right fit.

Responsibilities

• Design, configure, test, and maintain reusable agents and skills that support service delivery and routine internal tasks.
• Configure and validate connectors between AI platforms and business systems, within approved access scopes.
• Maintain a version-controlled library of workflow assets with documentation covering purpose, inputs, outputs, data handled, and limitations.
• Test assets for accuracy and re-test after platform or model changes.
• Retire or rebuild assets that no longer perform reliably.
• Interview process owners and document current-state workflows and handoffs.
• Assess where AI would meaningfully improve a process and produce written assessments with effort, benefit, and data touched.
• Maintain a prioritized backlog of AI enablement opportunities and report to IT leadership.
• Onboard teams onto released workflow assets with walkthroughs and guidance.
• Build and maintain internal documentation and training material for AI tooling.
• Track usage and adoption and follow up where adoption is low.
• Serve as first-line support for questions about approved AI tooling.

Skills

Process analysis

AI tooling config

Python scripting

Documentation

Stakeholder collaboration

Tools

Python

Shell scripts

APIs

Job description

Harmonic is seeking an AI Enablement Specialist to design and maintain AI workflow assets, while coordinating with process owners to realize measurable operational improvements. The role sits between business and platform teams, focusing on configuring, testing, documenting, and sustaining AI workflows without producing production software.

The ideal candidate will have hands-on experience with AI tooling, Python scripting, and strong communication, enabling adoption of enabled workflows across