AI Enablement Lead — Customer Support

RXinsider LTD.; Nashville (TN); On-site; USD 95,000 - 150,000; Full time

Job summary

RevSpring, based in Nashville, TN, is seeking an AI Enabler – Customer Support to embed AI into daily operations and elevate client experience. You will partner across Customer Support, Product, Engineering, and Revenue Cycle to identify, implement, and optimize AI-driven solutions that improve service delivery and performance.

The role focuses on deploying AI tools, monitoring performance, ensuring HIPAA-compliant workflows, and training teams to scale AI adoption across the organization.

Qualifications

• Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field, or equivalent work experience.
• 3+ years of experience in Customer Support Operations, Support Enablement, or related roles within a SaaS or technology environment.
• Experience working with AI-powered tools or automation within a customer support or service environment.
• Working knowledge of Revenue Cycle Management (RCM) processes, including billing, claims, or patient financial engagement.
• Strong analytical and problem-solving skills with the ability to translate operational needs into technical solutions.
• Demonstrated ability to manage cross-functional initiatives and influence stakeholders.

Responsibilities

• Identify, evaluate, and implement AI-driven solutions to optimize customer support workflows.
• Partner with Product and Engineering to deploy AI tools such as virtual agents, agent assist capabilities, and workflow automation.
• Integrate AI solutions into support operations to improve key performance metrics, including response time, resolution time, and customer satisfaction.
• Collaborate with Revenue Cycle subject matter experts to ensure AI solutions align with healthcare billing, payments, and patient engagement workflows.
• Monitor AI performance, validate outputs, and ensure accuracy, quality, and compliance with healthcare regulations and data privacy standards.
• Develop and maintain documentation, playbooks, and best practices to support AI adoption across the organization.
• Lead training and enablement efforts to drive effective use of AI tools within Customer Support.
• Analyze support data and AI performance metrics to identify trends, gaps, and continuous improvement opportunities.
• Serve as a cross-functional liaison, providing insights and recommendations to influence product enhancements and support strategy.

Skills

Customer Support Ops

AI Tools

RCM Knowledge

Cross-Functional Leadership

Data Analysis

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Zendesk

Knowledge Management

Job description

RevSpring, based in Nashville, TN, is seeking an AI Enabler – Customer Support to embed AI into daily operations and elevate client experience. You will partner across Customer Support, Product, Engineering, and Revenue Cycle to identify, implement, and optimize AI-driven solutions that improve service delivery and performance.

The role focuses on deploying AI tools, monitoring performance, ensuring HIPAA-compliant workflows, and training teams to scale AI adoption across the organization.