AI Enablement Lead for Customer Support

RevSpring; Nashville (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

RevSpring is looking for an AI Enabler – Customer Support to enhance operations through AI solutions in Nashville, Tennessee. This role requires a minimum of a Bachelor's degree and 3+ years in customer support operations, focusing on AI-driven initiatives. Responsibilities include partnering with teams to implement AI tools, optimize customer support workflows, and analyze performance data. Experience with customer support platforms and AI technologies is preferred. RevSpring is committed to equal opportunity employment.

Qualifications

• 3+ years of experience in Customer Support Operations or related roles in a SaaS or technology environment.
• Experience working with AI-powered tools within customer support or service.
• Strong analytical and problem-solving skills.

Responsibilities

• Identify and implement AI-driven solutions to optimize customer support workflows.
• Integrate AI solutions into support operations to improve performance metrics.
• Monitor AI performance and ensure compliance with regulations.

Skills

Analytical skills

Problem-solving

Influencing stakeholders

Customer support operations

AI tools experience

Education

Bachelor’s degree in Business, Information Systems, Healthcare Administration, or related field

Tools

Salesforce Service Cloud

Zendesk

Job description

RevSpring is looking for an AI Enabler – Customer Support to enhance operations through AI solutions in Nashville, Tennessee. This role requires a minimum of a Bachelor's degree and 3+ years in customer support operations, focusing on AI-driven initiatives. Responsibilities include partnering with teams to implement AI tools, optimize customer support workflows, and analyze performance data. Experience with customer support platforms and AI technologies is preferred. RevSpring is committed to equal opportunity employment.