AI Enablement & Documentation Engineer

eGain Corporation; Sunnyvale (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

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Job summary

eGain Corporation is seeking a technical writer to codify AI knowledge for customers, partners, and internal teams. You will build a single, versioned content set that supports docs, in-product help, and the AI retrieval layer.

You’ll own onboarding, certification, and release training, write administrator and developer guides, and work with Markdown, Git, and CMS tools to automate content with AI in the loop.

Qualifications

• Bachelor's degree in a technical, communications, or instructional design field.
• 3–5 years in technical writing, learning and development, content engineering, or developer education at an enterprise software company.
• A technical approach to L&D: you learn a product by using it, configuring it, and reading its API.
• Hands-on AI automation first approach for every task.
• Docs-as-code fluency (Markdown, Git, static site generator or CMS) and the ability to read REST APIs, JSON, and YAML.

Responsibilities

• Own AI-native enablement for customers, partners, prospects, and self-sign-up users: onboarding, certification, and release training, generated and refreshed with AI in the loop
• Own the technical documentation set for the eGain AI product suite: administrator and developer guides, API references, deployment runbooks, and release notes
• Engineer the content pipeline so one corpus serves documentation sites, in-product help, and the retrieval layer behind our AI assistants

Skills

Technical writing

Learning & Development

Content engineering

Developer education

Education

Bachelor’s degree in a technical, communications, or instructional design field

Tools

Markdown

Git

Static site generator

CMS

Job description

eGain Corporation is seeking a technical writer to codify AI knowledge for customers, partners, and internal teams. You will build a single, versioned content set that supports docs, in-product help, and the AI retrieval layer.

You’ll own onboarding, certification, and release training, write administrator and developer guides, and work with Markdown, Git, and CMS tools to automate content with AI in the loop.