AI-Enabled Product Readiness & Documentation Specialist

Edupoint; Mesa (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance w/Prescription Drug

Dental Insurance Vision Insurance

Paid Time Off & Holidays

Long Term Disability Insurance

Life & Accidental Death & Dismemberm

Paid Maternity & Paternity Leave

Bereavement Leave

Professional Development Opportunities

Onsite Flu Shots

Stocked Kitchen

TRP Carpool Program

Employee Assistance Program

Community Involvement

Health FSA

Dependent Care FSA

401K Plan w/ Matching

Short Term Disability Insurance

Health & Wellness Program

Fitness Challenge

Pet Insurance

Free Parking

Job summary

Edupoint seeks a Product Readiness & Documentation Coordinator 1 to coordinate AI-assisted testing and documentation across the Synergy product unit, ensuring high-quality releases and accurate customer-facing content.

You will collaborate with Product, Development, QA, CRC, Implementation and Training teams to align validation with documentation updates, leveraging AI tools to maintain current, user-friendly materials for customers and internal staff.

Qualifications

• Familiarity with software product development and release cycles in SaaS or K-12 ed-tech environment.
• Working knowledge of software functionality and ability to learn complex software products, identify quality issues, and understand end-user workflows.
• Experience utilizing AI-assisted tools to improve productivity, documentation quality, testing efficiency, and business processes.
• Knowledge of K-12 education workflows, terminology, and customer needs preferred or ability to quickly acquire product knowledge.
• Proficiency with Microsoft Office Suite and familiarity with documentation platforms.

Responsibilities

• Coordinate AI-assisted product testing workflows, directing automated test agents to validate features, regression scenarios, and release readiness across the Synergy product suite.
• Maintain and continuously improve documentation libraries, using AI tools to generate, update, and synchronize user guides, ETN and release notes, QRGs, videos and other help content with each product release.
• Review and quality-check outputs from automated testing and documentation agents, applying product knowledge to identify gaps, inaccuracies, or coverage blind spots that require human judgment.
• Partner with Product Managers and Development leads to understand upcoming releases and translate that knowledge into test coverage priorities and documentation update plans.
• Serve as the readiness checkpoint before releases go live - confirming that both quality validation and user-facing documentation are complete and accurate.
• Maintain organized records of test results, known issues, documentation versions, and release readiness status across all active product initiatives.
• Collaborate with CRC, Implementation, and Training teams to ensure documentation is accessible, accurate, and useful for customers and internal staff.
• Identify opportunities to expand or improve AI-assisted workflows, making enhancements to tooling, process, and coverage as the organization’s AI capabilities evolve.
• Provide regular status updates on release readiness, documentation completion, and open quality issues to the manager and relevant stakeholders.
• Other duties as assigned

Skills

Product development

AI tools

K-12 EdTech

Microsoft Office

Education

Bachelor's degree

Tools

Documentation platforms

Job description

Edupoint seeks a Product Readiness & Documentation Coordinator 1 to coordinate AI-assisted testing and documentation across the Synergy product unit, ensuring high-quality releases and accurate customer-facing content.

You will collaborate with Product, Development, QA, CRC, Implementation and Training teams to align validation with documentation updates, leveraging AI tools to maintain current, user-friendly materials for customers and internal staff.