AI-Enabled Process Transformation Lead

Broadridge Financial Solutions; New York (NY); Sur place; USD 120 000 - 140 000; Plein temps

Résumé du poste

Broadridge is hiring! We're seeking a Manager, Process Improvement Transformation Specialist to lead high‑priority initiatives, partnering with business and technology leaders to redesign how critical parts of the company operate.

You will translate ideas into practical changes with measurable impact. The ideal candidate has 4–8 years in business analysis, consulting, operations, or process improvement and 2–4 years leading projects.

Qualifications

• Bachelor’s degree or equivalent practical experience in business, operations, finance, or analytics.
• Strong written and verbal communication skills for leadership.
• Ability to map and analyze end-to-end business processes.
• Proficiency with Excel, PowerPoint, and process‑mapping tools.

Responsabilités

• Understand complex current-state processes from intake to completion.
• Facilitate workshops, interviews, and observations across functions.
• Create process maps, swim-lane diagrams, journey maps, and decision trees.
• Quantify process metrics like volumes, cycle times, and error rates.
• Define future-state workflows and AI/automation opportunities.
• Translate concepts into requirements, user stories, and implementation plans.

Connaissances

Leadership experience

Communication skills

Analytical skills

Process mapping

Formation

Bachelor's degree or equivalent practical experience

Outils

Visio

Lucidchart

Miro

Power BI

Tableau

Jira

Description du poste

Broadridge is hiring! We're seeking a Manager, Process Improvement Transformation Specialist to lead high‑priority initiatives, partnering with business and technology leaders to redesign how critical parts of the company operate.

You will translate ideas into practical changes with measurable impact. The ideal candidate has 4–8 years in business analysis, consulting, operations, or process improvement and 2–4 years leading projects.