Senior Process Transformation Strategist

Broadridge Financial Solutions; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits Information

Job summary

Broadridge Financial Solutions in New York, NY seeks a Senior Process Transformation Analyst to drive enterprise‑level redesigns with business and technology leaders. You’ll translate complex processes into practical changes, focusing on productivity, client outcomes, and scalable future‑state workflows with AI‑enabled improvements.

You’ll coordinate with executives and SMEs, map current states, create process documentation, and define implementation roadmaps.

Qualifications

• 2–4 years of direct experience in consulting, business analysis, transformation, operations, process improvement, or a comparable analytical role.
• Bachelor’s degree or equivalent practical experience in business, operations, finance, industrial engineering, information systems, analytics, or a related discipline.
• Demonstrated ability to map and analyze end‑to‑end business processes.
• Strong written and verbal communication skills, including the ability to create clear summaries and presentation materials for leadership.
• Strong analytical skills and proficiency with Excel, PowerPoint, and process‑mapping or diagramming tools.
• Ability to manage multiple workstreams, organize priorities, and maintain reliable follow‑through in a changing environment.
• Sound judgment, attention to detail, and comfort handling process, client, financial, and operational information appropriately.
• Curiosity, humility, resilience, and a collaborative working style.

Responsibilities

• Partner with functional leaders and subject‑matter experts to understand complex current‑state processes from intake through completion, including handoffs, systems, decisions, controls, exceptions, and client impacts.
• Facilitate or support process‑discovery workshops, stakeholder interviews, working sessions, and observations across business, operations, technology, risk, and finance teams.
• Create clear current‑state process maps, service blueprints, swim‑lane diagrams, journey maps, decision trees, and supporting process documentation.
• Identify process pain points, duplicate effort, manual workarounds, rework, bottlenecks, variation, unclear ownership, and opportunities for standardization.
• Analyze process data and qualitative feedback to quantify volumes, cycle times, error rates, workload drivers, client‑impacting issues, and potential benefits of change.
• Work with process owners to define future‑state workflows that improve efficiency, scalability, controls, employee experience, and client experience.
• Evaluate where AI, automation, workflow tools, knowledge management, analytics, and decision support could improve a process; distinguish appropriate use cases from those requiring human judgment or additional controls.
• Help translate future‑state concepts into practical requirements, user stories, business rules, operating procedures, and implementation workplans.
• Support prioritization of transformation opportunities using factors such as value, feasibility, risk, client impact, implementation effort, data readiness, and change complexity.
• Prepare concise executive‑ready materials that communicate process findings, recommendations, tradeoffs, risks, expected benefits, and decisions needed.
• Track actions, dependencies, decisions, risks, and milestones across multiple transformation workstreams.
• Support pilots, testing, rollout readiness, training materials, adoption measurement, and continuous‑improvement activities after implementation.
• Build constructive working relationships across separate organizational pillars while encouraging an enterprise, end‑to‑end perspective.

Skills

Process Mapping

End-to-End Analysis

Excel

PowerPoint

Communication

Project Management

Education

Bachelor's degree

Tools

Visio

Lucidchart

Miro

Power BI

Tableau

Jira

Job description

Broadridge Financial Solutions in New York, NY seeks a Senior Process Transformation Analyst to drive enterprise‑level redesigns with business and technology leaders. You’ll translate complex processes into practical changes, focusing on productivity, client outcomes, and scalable future‑state workflows with AI‑enabled improvements.

You’ll coordinate with executives and SMEs, map current states, create process documentation, and define implementation roadmaps.